Aislinn Uribe
Yuma,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Skilled in navigating through multiple computer programs simultaneously. Successfully works as part of team to reach personal and business goals. Known for handling escalated customer support issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
15
15
years of professional experience
Work History
BENEFITS AND ELIGIBILITY SPECIALIST
State Of Arizona
01.2022 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Unemployment Insurance Specialist
State of Arizona
09.2021 - 01.2022
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Explain eligibility details to clients with kindness and respect
- Skilled in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division.
Call Center Customer Service Representative
Convey Health
01.2020 - 09.2021
- Identified issues and determined when to appropriately escalate
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assessed customer account information to determine current issues and potential solutions
- Documented conversations with customers to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems.
Level 5 Associate
In-N-Out Burger
05.2015 - 04.2021
- Exceeded customer satisfaction by finding creative solutions to problems
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Completed opening, closing and shift change tasks following company guidelines
- Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Server
Logan's Roadhouse
03.2013 - 05.2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Resolved customer concerns with friendly and knowledgeable service.
Team Lead
Burger King
02.2009 - 03.2013
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Adhered to all company food, safety, quality and sanitation policies
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2010
Languages
Spanish
Full Professional
Timeline
BENEFITS AND ELIGIBILITY SPECIALIST
State Of Arizona
01.2022 - Current
Unemployment Insurance Specialist
State of Arizona
09.2021 - 01.2022
Call Center Customer Service Representative
Convey Health
01.2020 - 09.2021
Level 5 Associate
In-N-Out Burger
05.2015 - 04.2021
Server
Logan's Roadhouse
03.2013 - 05.2015
Team Lead
Burger King
02.2009 - 03.2013
High School Diploma -
Kofa High School