Aixa Gutierrez
West Babylon
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Queens Trucking School & Premier lines Brokerage
Corona
02.2020 - Current
- Welcomed new students to front desk and engaged in friendly conversations while conducting check-in process.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients, and scheduled and confirmed driving lessons.
- Processed payments and updated accounts to reflect balance changes.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Analyzed market trends to provide clients with comprehensive insurance options.
- Consulted clients to identify insurance needs and recommend suitable policies.
- Collaborated with underwriters to assess risks and determine policy terms.
DENTAL FRONT OFFICE RECEPTIONIST
Austin 26 Dental Group
Forest Hills
03.2019 - 12.2022
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients; Answered and managed incoming calls and emails.
- Helped patients complete paperwork and explained processes and procedures.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
SECRETARY INTERN
D & D BUILDING
New York
07.2018 - 12.2018
- Worked professionally to handle all client, vendor and public guest requirements; Clients pick out interior decorations for residential and hotel floor plans.
- Maintained inventory of office supplies and ordered new materials as needed; Organizing fabrics by color pattern.
- Exceeded specific team goals by partnering with staff to share and implement best practices.
ACTIVIST
HIGHSCHOOL OF ART & DESIGN
NEW YORK
09.2017 - 06.2018
- Volunteer at voting centers for local elections; took part in organizing rallies to encourage people to vote by making posters; assisted with packaging pro-voting amenities to be distributed at other high schools.
Education
High School Diploma -
HIGH SCHOOL OD ART AND DESIGN
New York, NY06.2019
Architectural And Building Technology -
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Customer assistance and interaction
- Multiline phone operation
- Insurance verification
- Front office administration1
- Patient schedule management
- Dental staff support
- Customer service
- Sterilization techniques
- Disinfecting rooms and equipment
- Knowledge of Dentrix
- AutoCad Architecture 2D/ 3D Certification
- Adobe Photoshop Certification
- Knowledge of Revit
- Knowledge of Rhino
- Knowledge of Adobe Illustrator
- Knowledge of architectural model making design
- Hand drafting floor plans
- Formal classes in painting & sculpting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
FRONT DESK RECEPTIONIST
Queens Trucking School & Premier lines Brokerage
02.2020 - Current
DENTAL FRONT OFFICE RECEPTIONIST
Austin 26 Dental Group
03.2019 - 12.2022
SECRETARY INTERN
D & D BUILDING
07.2018 - 12.2018
ACTIVIST
HIGHSCHOOL OF ART & DESIGN
09.2017 - 06.2018
High School Diploma -
HIGH SCHOOL OD ART AND DESIGN
Architectural And Building Technology -
New York City College of Technology of The City University of New York