Aiyana Thomas
Jeffersonville,IN
Summary
Highly motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills. Thrives on taking on new challenges, adept at working effectively and unsupervised. Quick to master new skills, ensuring efficient, productive contributions to any team, project.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Collection Bureau
Jeffersonville, IN
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding services rendered.
- Submitted claims to insurance companies electronically, or by mail.
- Verified the accuracy of patient information and insurance data in the billing system.
- Answered incoming calls regarding billing inquiries from patients and/or providers in a professional manner.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Processed refund requests timely and accurately, according to established protocols.
- Communicated with insurance representatives to complete claims processing, or resolve problem claims.
Cashier
Ben’s Bargain Center
Jeffersonville, Indiana
06.2021 - 12.2024
- Maintained clean, organized, and well-stocked checkout areas, with regular attention to displays.
- Resolved guest issues by working with customer service leaders, and area managers, to meet individual needs.
- Bagged, boxed, or wrapped products for customers.
- Stocked store shelves and end caps with merchandise.
- Trained new retail team members in customer service and company policies.
- Kept customers happy by quickly processing payments and bagging purchases.
- Handled cash transactions efficiently and accurately.
Courtesy Clerk
Kroger
Jeffersonville, Indiana
10.2022 - 07.2023
- Employed excellent conflict management and problem-solving abilities to resolve customer complaints.
- Created an environment focused on helping customers feel welcome, important, and appreciated.
- Supported cashiers with checkout backup during high-volume periods.
- Assisted customers by carrying purchased items and loading them into vehicles.
- Bagged, boxed, or wrapped products for customers.
- Kept customers happy by quickly processing payments and bagging purchases
- Maintained a neat drawer with the correct amount of change to meet customer needs.
Education
High School -
Excel Center
Clarksville, IN06.2024
Skills
- Product restocking
- Cash register operation
- Cash handling
- Customer service
- Cleaning and sanitizing
- Microsoft Excel
- Call center experience
- Problem solving
- Communication
- Work ethic
- Adaptability
Certification
Veterinarian Assistant
Timeline
Customer Service Representative
United Collection Bureau
08.2024 - Current
Courtesy Clerk
Kroger
10.2022 - 07.2023
Cashier
Ben’s Bargain Center
06.2021 - 12.2024
High School -
Excel Center