Akeem Bridgeman
Arlington,VA
Summary
After 7 years of leading fine dining teams, my most recent role as the AGM of Chart House Prime, Annapolis overwhelmingly reminded me of why I entered the industry. My gift and passion are serving guests while making them feel valued and loved.
For this reason, I'm moving forward with only a guest experience focus, serving. While I respect the role of leading, we are all leaders when we exploit our gifts and talents. My only goal is to be on the front line, creating experiences guests will never forget as I build my little black book.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Chart House Prime Annapolis
Annapolis, MD
10.2024 - 02.2026
- Oversee all aspects of daily operations, including staff management, customer service, and financial performance
- Lead a team of 50+ bartenders/servers, providing guidance, training, and support to ensure high levels of productivity and performance
- Grow and develop strong leaders, highlighting their strengths, turning them to superpowers
- Developed and implement strategic plans to drive business growth and increase profitability
- Create and manage training program
- Schedule weekly team trainings with outside vendors/leaders
- Complete all daily invoicing, ensuring accuracy and punctuality
- Oversee all R&M needs including, freezer doors, gaskets, hood cleaning maintenance, monthly bug outs, high ceiling dusting duct/compressor work, fire place repair/replacement and septic tank repairs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions on consistent basis
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
Assistant General Manager (AGM)
Bacalls/Blue Midtown
New York, NY
05.2022 - 03.2024
- Hire, train, schedule and mentor staff of 30+
- Ensure immaculate customer service from the moment guests enter
- Order Liquor, Food house supplies and themed decorations
- Maintain a quality perpetual inventory, creating par levels, allowing for marginal dead stock while ensuring rational surplus
- Network & collaborated with BET, NYC Fashion week, Phantom of the Opera, Broadway theaters etc...
- Quickly identified & resolve all guest's concerns while maintaining positive energy throughout the staff
- Expert in Positouch & OpenTable
- Maintain weekly/monthly health, safety, and sanitation standards as per DOH
- Fulfilled all opening and closing duties including daily financial reports, balancing banks, cash and tip outs
- Encouraged and utilized guest feedback and reviews. All reviews read daily in pre-shift meeting to implement positive change
Bar Supervisor
Ainsworth
Rockville Centre, NY
05.2021 - 05.2022
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Interview Hire & train FOH staff
- Resolved guests complaints while maintaining positive customer environment
- Managed liquor inventory
- Motivated staff to achieve challenging objectives in fast-paced dining
- Worked closely with GM on promotional opportunities and private events
- Helped generate 10% revenue increase through promotions and outreach
Catering Manager
Parkhurst Dining
Pittsburgh, PA
09.2013 - 05.2018
- Organize & designed catering packages to increase sales and customer experience on multiple college campuses. Goal of 8% increase annually, met
- Secured new clients and accounts by analyzing needs and exceeding them
- Assist in hiring, training, evaluating & disciplining off all staff at three locations
- Keep tight control of inventory with weekly inventory weekly checks delegated to supervisors
- Hand pick and lead each catering team for each event at various locations
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Ensure all guest are overly satisfied with events
Education
Bachelor of Arts - Communications And Business Management
Allegheny College
Meadville, PA05-2017
Upper secondary education - undefined
Bachelor of Science - undefined
Skills
- Staff development
- Inventory control
- Food safety and sanitation
- Training and development background
- Sales techniques
Certification
- TIPS May 2023 to Present
- ServSafe
- Food Handler Certification
- ServSafe Alcohol Certification
- CPR Certification
- First Aid Certification
Languages
French - Expert
Elementary
Spanish
Professional Working
English
Native or Bilingual
Multilingual
Timeline
Assistant General Manager (AGM)
Chart House Prime Annapolis
10.2024 - 02.2026
Assistant General Manager (AGM)
Bacalls/Blue Midtown
05.2022 - 03.2024
Bar Supervisor
Ainsworth
05.2021 - 05.2022
Catering Manager
Parkhurst Dining
09.2013 - 05.2018
Upper secondary education - undefined
Bachelor of Science - undefined
Bachelor of Arts - Communications And Business Management
Allegheny College
Additional Information
Authorized to work in the US for any employer