Completed leases and lease applications, plus maintain resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc
Monitored leases, rent increases, late payment, collections, evictions, tenant move-ins/move-outs
Maintained customer satisfaction through superior customer service
Collaborated closely with Regional Manager in the effective operation of the apartment property
Inspected grounds, vacancies, and common areas to ensure they are maintained at company standards.
Manager
CARYDALE MANAGEMENT
VA
09.2019 - 12.2021
Increased occupancy from 88% to 97%
Assists ownership in formulating policies
Maximized occupancy of apartment community by engaging potential tenants and building relationships within the community
Maintains thorough product knowledge of the community as well as competition
Prepares all lease-related paperwork in an accurate and timely manner.
Business Manager/Community Director
UDR
VA
01.2015 - 01.2019
Oversaw leases and lease applications, maintained resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc
Completed final account statements
Monitored and processed invoices within guidelines
Managed budget
Managed a team of over 10 associates
Monitored delinquency and ensure it is below 2% of GRP
Generated new leads by marketing within the local community and creative online advertising
Communicated with future residents over the phone and internet to set community tour appointments; greet them upon arrival and uncover their needs
Worked closely with RM in overall management of property
Effectively demonstrated knowledge of and sell the value of the community
Guided 604-unit asset through disposition and leased apartments.
Community Manager
VanMetre
VA
01.2008 - 11.2008
Managed budgets, coordinate vendors, service agreements inventory and supplies
Reorganized the overall operations of multimillion-dollar asset that led to 7% income increase
Complete leases and lease applications, plus maintain resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc
Developed and managed a strong team of 8 employees
Monitor leases, rent increases, late payments, collections, evictions, tenant move-ins/move-outs
Maintained customer satisfaction through superior customer service
Collaborated closely with Regional Manager in the effective operation of the apartment property
Used excellent written communication for correspondence, resident notices, newsletters, as well as drafting and reporting management reports, including monthly owner’s report
Inspected grounds, vacancies, and common areas to ensure they are maintained at company standards.
Community Manager
Gables Residential
DC
05.2005 - 12.2007
Oversaw daily operations of upscale property
Qualified and processed applications for low-income housing
Coordinated services provided by corporate housing partners
Manage budgets, coordinate vendors, service agreements inventory and supplies
Monitored leases, rent increases, late payments, collections, evictions, tenant move-ins/outs
Built and managed strong team of over 8 employees
Maintained customer satisfaction through superior customer service
Worked closely with the Regional Manager in the effective operation of the apartment property
Practiced excellent written communication for correspondence, resident notices, newsletters, as well as drafting and reporting management reports, including monthly owners’ report
Inspected grounds, vacancies, and common areas to ensure company standards
Remained apprised of competition presenting creative leasing and marketing ideas
Completed leases and lease applications, maintained resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc
Assisted in negotiating leases with corporate housing partners
Held Leasing Consultant, Asst
Community Manager before promotion to Community Manager.