Akira Harris
6780 Blakemore Street
Summary
Dynamic professional with a proven track record in staff leadership and quality management at Honey Grow. Skilled in optimizing operations and enhancing team performance through effective training strategies. Adept at analyzing customer feedback to drive service improvements, fostering a culture of excellence and accountability. Committed to delivering exceptional results in fast-paced environments.
Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.
Managerial professional prepared to drive team success and operational efficiency. Proven track record in developing training programs that improve staff competencies and business outcomes. Known for fostering team collaboration and achieving consistent results, with strong problem-solving and communication abilities.
Overview
9
9
years of professional experience
Work History
Manager in Training
Honey Grow
Broomall, PA
11.2023 - 12.2025
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service efficiency and quality.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Analyzed customer feedback to identify areas for service improvement and staff training.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Home Health Caregiver
Home Health Exchange
Philadelphia, PA
08.2021 - 06.2024
- Provided compassionate personal care, assisting with daily living activities and enhancing patient comfort.
- Administered medications accurately, ensuring adherence to prescribed health plans and improving patient outcomes.
- Monitored vital signs regularly, identifying changes in patient conditions and reporting concerns to healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare teams, promoting tailored support strategies.
- Assisted patients with mobility exercises, fostering independence while reducing risks of falls or injuries.
- Documented patient progress and care notes meticulously, maintaining compliance with regulatory standards and supporting continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Drive Thru Associate
Wendys Resturaunt
Norristown, PA
10.2016 - 07.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed food preparation processes, adhering to safety and quality standards.
- Trained new team members on operational procedures and company policies.
- Optimized workflow efficiencies during peak hours to enhance service speed.
- Executed sales transactions accurately, maintaining cash register integrity and processing payments efficiently.
- Trained new team members on sales protocols and product knowledge to improve overall team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Upper Darby High School
Upper Darby, PASkills
- Staff leadership
- Account management
- Technical skills
- Quality management
Languages
English
Full Professional
Timeline
Manager in Training
Honey Grow
11.2023 - 12.2025
Home Health Caregiver
Home Health Exchange
08.2021 - 06.2024
Drive Thru Associate
Wendys Resturaunt
10.2016 - 07.2021
High School Diploma -
Upper Darby High School