Akira Smith
Berwyn,IL
Summary
Experience in the food service industry, delivering quality customer service aswell as thriving in fast paced environments. Constantly making sure I have an organized and maintained work area in order to provide efficient work at all times. Strong communication skills and positive attitude during peak hours to assure customers are being taken care of and do not feel disregarded.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Bellwood, IL
07.2026 - Current
- Prepared and served food/beverages.
- Worked effectively in fast-paced environments.
- Learned the menu quickly aswell as adapted to the technology systems.
- Operated cash register.
- Maintained cleanliness and organization of work areas.
Host
Bar Poca Madre
Burr Ridge, IL
02.2026 - 09.2026
- Greeted and seated guests.
- Managed reservation system.
- Monitored dining area for cleanliness and addressed any issues to maintain standards.
- Responded to guest feedback for a better customer experience.
- Organized waiting times and managed crowd flow efficiently.
- Handled managing large parties or unexpected events during busy shifts effectively and with composure.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed them of wait times.
- Provided quality customer service by listening to guest needs and addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and server sections.
- Worked with bussing staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Andy's Frozen Custard
La Grange, IL
04.2024 - 05.2025
- Prepared and served treats.
- Operated cash register.
- Maintained cleanliness and organization.
- Quickly learned menu items and promotions to enhance customer experience.
- Restocked.
- Worked front counter, drive-thru and other areas.
- Took orders.
Education
High School Diploma -
Morton College
Cicero, IL09.2026
Skills
- Customer service
- Collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Taking orders
- Flexible schedule
- Drive-thru operations
Timeline
Crew Member
Dunkin' Donuts
07.2026 - Current
Host
Bar Poca Madre
02.2026 - 09.2026
Crew Member
Andy's Frozen Custard
04.2024 - 05.2025
High School Diploma -
Morton College