ALAIN LOUISSAINT
Philadelphia,PA
Summary
Resourceful professional with extensive customer service experience, showcasing adaptability and strong interpersonal skills. Proven ability to work independently while quickly mastering new skills. Performance-driven team player focused on achieving company goals and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Temple University Health System
Philadelphia, PA
02.2025 - Current
- Checked patients in and out for appointments, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Coordinated communication between patients and healthcare providers effectively.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed appointment scheduling using electronic health record systems.
Onboarding Specialist
Anchor Health
Brooklyn, NY
10.2023 - 11.2024
- Communicated with the Intake team and caregivers to explain and facilitate the onboarding process
- Maintained accurate and up-to-date employee records, ensuring compliance with DOH and company regulations
- Responded promptly to emails, calls, and texts from caregivers and internal teams, ensuring timely resolutions
- Managed 125+ cases using CRM systems like Bolt and HHA Exchange
- Scheduled and coordinated medical appointments for caregivers through Mobile Health and WellNow Urgent Care
- Set up and cleared follow-ups daily, managing tasks to ensure caregivers meet onboarding deadlines and all compliance standards
BOH Team Member
Chick-fil-A
New York, NY
08.2023 - 10.2023
- Prepared ingredients for daily menu items and ensured freshness.
- Operated kitchen equipment safely and efficiently during service hours.
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Communicated effectively with front-of-house staff for smooth service flow.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
Shift Manager
McDonald's
Clarksville, AR
12.2021 - 05.2023
- Identified needs of customers promptly and efficiently to deliver high-quality service
- Monitored temperature and rotation to ensure food safety
- Managed cash positions and bank deposits
- Administered schedules and production to exceed time, sales, and labor targets
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Worked with executive management to resolve problems or complaints
- Maintained accurate inventory
Administrative Assistant
University of the Ozarks
Clarksville, AR
05.2018 - 05.2019
- Handled incoming calls and directed callers to appropriate department or employee, resulting in effective business correspondence
- Assisted admissions and student affairs office managers in administrative tasks
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Toured prospective students around the University campus and provided information about facilities and curriculum
Education
Bachelor of Arts - Music, Business Administration, Psychology
University of The Ozarks
Clarksville, AR12.2021
Skills
- Customer service
- Problem solving
- Leadership
- Teamwork and collaboration
- Performance improvement
- Critical thinking
- Time management
- Product knowledge
- Data entry
- Microsoft Office Suite
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Professional
Timeline
Medical Receptionist
Temple University Health System
02.2025 - Current
Onboarding Specialist
Anchor Health
10.2023 - 11.2024
BOH Team Member
Chick-fil-A
08.2023 - 10.2023
Shift Manager
McDonald's
12.2021 - 05.2023
Administrative Assistant
University of the Ozarks
05.2018 - 05.2019
Bachelor of Arts - Music, Business Administration, Psychology
University of The Ozarks