Summary
Overview
Work History
Education
Skills
Timeline
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Alaina Herrera-Scott

Newport,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Receptionist

Rehobeth Nails And Spa
03.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Crew Member

Dunkin Donuts
06.2020 - 03.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with attention to details while assembling orders.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Biology

Montclair State University
Montclair, NJ
06.2027

High School Diploma -

Cape Henlopen High School
Lewes, DE
06.2023

Skills

  • Scheduling
  • Organization skills
  • Calendar Management
  • Schedule Management
  • Telephone skills
  • Customer Service
  • Time Management

Timeline

Receptionist

Rehobeth Nails And Spa
03.2022 - Current

Crew Member

Dunkin Donuts
06.2020 - 03.2022

Biology

Montclair State University

High School Diploma -

Cape Henlopen High School

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Alaina Herrera-Scott