Alaina Herrera-Scott
Newport,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Receptionist
Rehobeth Nails And Spa
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Crew Member
Dunkin Donuts
06.2020 - 03.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with attention to details while assembling orders.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Biology
Montclair State University
Montclair, NJ06.2027
High School Diploma -
Cape Henlopen High School
Lewes, DE06.2023
Skills
- Scheduling
- Organization skills
- Calendar Management
- Schedule Management
- Telephone skills
- Customer Service
- Time Management
Timeline
Receptionist
Rehobeth Nails And Spa
03.2022 - Current
Crew Member
Dunkin Donuts
06.2020 - 03.2022
Biology
Montclair State University
High School Diploma -
Cape Henlopen High School
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