Alaina Kirk
Huntsville,TX
Summary
Dynamic and dedicated server with a proven track record at El Toro, excelling in customer service and team collaboration. Skilled in check payment processing and adept at resolving customer complaints, enhancing satisfaction rates. Committed to fostering positive relationships with patrons and colleagues, ensuring a seamless dining experience.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Server
El Toro
06.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Busser
Southern Komfort Kitchen
09.2021 - 01.2023
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX05-2028
Skills
- Daily specials memorization
- Team member support
- Check payment processing
- Table resetting
- Hostess support
- Customer service
- Team collaboration
- Safe food handling
Certification
TABC
Food Handlers
Languages
American Sign Language
Limited Working
Timeline
Server
El Toro
06.2025 - Current
Restaurant Busser
Southern Komfort Kitchen
09.2021 - 01.2023
Bachelor of Science - Psychology
Sam Houston State University