Alaina Miller
Bowling Green
Summary
Dynamic and results-driven professional with extensive experience at Dairy Queen Grill & Chill, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and resolve customer complaints effectively. Skilled in multitasking and organization, with a strong commitment to fostering a positive team environment and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Bowling Green, OH
10.2025 - Current
- Engaged with customers to provide product information and address inquiries effectively.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Contributed to team goals by actively participating in training sessions for new employees.
- Adapted quickly to changing tasks while maintaining a positive attitude in fast-paced environment.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
Dairy Queen Grill & Chill
Circleville, OH
08.2024 - 08.2025
- Supervised daily operations to ensure adherence to safety protocols and operational standards.
- Managed team scheduling, optimizing labor resources for peak efficiency during shifts.
- Trained new staff on company policies, procedures, and equipment operation for seamless onboarding.
- Developed and implemented strategies to enhance customer service experiences during high-volume periods.
- Assisted in resolving customer complaints promptly, ensuring satisfaction and loyalty retention.
- Conducted regular performance evaluations, providing constructive feedback to team members for growth.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
Dairy Queen Grill & Chill
Circleville, OH
10.2023 - 08.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Maintained cleanliness and organization of work area to meet health and safety standards.
- Collaborated with team members to deliver high-quality service during peak hours.
- Learned and operated kitchen equipment while adhering to safety protocols.
Caregiver
Miss Kim’s Daycare
Stoutsville, OH
05.2022 - 08.2022
- Supervised and cared for children in a safe, nurturing, and engaging environment
- Assisted with daily routines including meals, naps, toileting, and hygiene
- Planned and led age-appropriate educational and play activities to support social, emotional, and cognitive development
- Supported children’s emotional needs and helped resolve conflicts in a calm, supportive manner
Education
High School Diploma -
Amanda Clearcreek
Amanda, OH05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
Dairy Queen Grill & Chill
10.2025 - Current
Shift Manager
Dairy Queen Grill & Chill
08.2024 - 08.2025
Crew Member
Dairy Queen Grill & Chill
10.2023 - 08.2024
Caregiver
Miss Kim’s Daycare
05.2022 - 08.2022
High School Diploma -
Amanda Clearcreek