Alan Her
Fresno,CA
Summary
Dedicated crew member with strong customer service skills. Proven ability to manage cash handling and optimize workflow efficiency in high-pressure environments.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
11
11
years of professional experience
Work History
Crew Member
McDonald's
Fresno, CA
08.2017 - Current
- Operated kitchen equipment and maintained cleanliness standards to comply with health regulations.
- Assisted in training new crew members on operational procedures and safety protocols.
- Collaborated with team to optimize workflow efficiency during peak hours, enhancing service speed.
- Managed cash register operations, accurately processing transactions while minimizing errors.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Produce Stocker
Fresno Family Farm
Fresno, CA
01.2015 - 09.2018
- Stocked produce displays to ensure optimal freshness and visual appeal.
- Assisted with inventory management, tracking stock levels, and identifying replenishment needs.
- Collaborated with team members to maintain cleanliness and organization in storage areas.
- Monitored product quality, removing damaged items to enhance customer experience.
- Implemented efficient stocking techniques, reducing restocking time while maintaining standards.
- Provided exceptional customer service by answering inquiries regarding produce selection and quality.
Education
High School Diploma -
Crescent View South II
Fresno, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Flexible schedule
- Verbal and written communication
Languages
Hmong
Native or Bilingual
Timeline
Crew Member
McDonald's
08.2017 - Current
Produce Stocker
Fresno Family Farm
01.2015 - 09.2018
High School Diploma -
Crescent View South II