Alan Perry
Norfolk,VA
Summary
Dynamic co-owner of Lani Towing with a proven track record in enhancing operational efficiency and customer relations. Expert in small business operations and decision-making, I successfully implemented safety protocols and streamlined dispatch processes, significantly improving response times for emergency calls while training staff in exceptional customer service.
Overview
3
3
years of professional experience
Work History
Co-Owner
Lani Towing
02.2023 - Current
- Managed daily operations to ensure efficient towing and recovery services.
- Developed and implemented safety protocols to enhance operational compliance.
- Trained staff on equipment handling and effective customer service techniques.
- Streamlined dispatch processes, improving response times for emergency calls.
Education
High School Diploma -
Booker T. Washington High School
Norfolk, VA06-2002
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
Timeline
Co-Owner
Lani Towing
02.2023 - Current
High School Diploma -
Booker T. Washington High School