Alan Vong
Long Beach,CA
Summary
Results-driven professional with a strong foundation in customer service and communication. Excellent at addressing customer needs and providing effective solutions. Demonstrated ability to adapt to diverse environments and industries, showcasing a strong work ethic and commitment to achieving goals. Seeking an opportunity to leverage my skills and contribute to a team in a customer-oriented role.
Overview
6
6
years of professional experience
Work History
Server/Bartender
P.F. Chang's China Bistro
05.2021 - 04.2023
- Delivered food to tables quickly and accurately
- Accurately recorded and rung in food and drink orders
SEO/SEM Strategist
District One Agency
09.2020 - 12.2020
- Improved SEO, SEM, and social media presence for multiple New York restaurants, bars, and small businesses through organic and paid strategies
- Created assets and deliverables for multiple clients for business purposes
- Updated relevant online pages with accurate logos, links, and hours
- Developed paid media plans and social media posting calendars each month
- Utilized Google AdWords, Google My Business, and Google Shopping for campaign optimization
- Completed keyword research to target clients based on keyword targeting.
Digital Marketing Intern
California International Trade Center
03.2020 - 09.2020
- Assisted a sportswear brand with international product launch
- Utilized Google Analytics and AdWords for website optimization
- Created advertisements for Google Ads
- Optimized social media platforms and ad campaigns to drive traffic to specific domains
- Performed market analysis and researched latest trends.
- Designed and presented social media campaign ideas.
Server/Bartender
P.F. Chang's China Bistro
11.2017 - 04.2020
- Delivered food to tables quickly and accurately
- Accurately recorded and rung in food and drink orders
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Magic Touch Bullet Train Sushi
05.2017 - 12.2017
- Accurately served food and drinks to customers
- Provided excellent customer service to guests
- Gained expertise in point of sale systems and credit card transactions
Education
Bachelors of Science (BS) - Management Information Systems
California State University Long Beach
12.2023
Associates of Science for Transfer - Business Administration
Long Beach City College
06.2020
Skills
- Strong customer service and interpersonal communication skills
- Guest Relations Management
- Strong background in Microsoft Office
- SQL, Python, SAP ERP
- Experience in creating social media calendars and paid media plans
- Proficient in Google Analytics, Google AdWords, and Google My Business
Awards
Long Beach City College - Dean's List with Great Distinction
Timeline
Server/Bartender
P.F. Chang's China Bistro
05.2021 - 04.2023
SEO/SEM Strategist
District One Agency
09.2020 - 12.2020
Digital Marketing Intern
California International Trade Center
03.2020 - 09.2020
Server/Bartender
P.F. Chang's China Bistro
11.2017 - 04.2020
Server
Magic Touch Bullet Train Sushi
05.2017 - 12.2017
Bachelors of Science (BS) - Management Information Systems
California State University Long Beach
Associates of Science for Transfer - Business Administration
Long Beach City College