Alana Cruz
Orlando,FL
Summary
Highly motivated and goal-oriented Sales Associate with excellent customer service and sales experience. Outgoing and proactive individual with amazing time management and problem-solving skills. Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Sales Associate
Unicorn Italian Ice
10.2024 - Current
- Answered customer questions about sizing and ice cream flavors.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Delivered energetic responses to customers going above and beyond to serve needs.
- Managed efficient cash register operations.
Volunteer
Alive Church
10.2023 - Current
- Greeted guests with bulletins, directions, and friendly conversation.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Developed and implemented educational programs for youth.
- Provided guidance to youth members of congregation.
- Attended meetings with fellow youth leaders and pastors.
- Facilitated worship services, encouraging participation from youths.
- Participated in youth services and events.
- Assisted with the care of children during service.
Volunteer
Innovation Middle School
07.2024 - 07.2024
- Used strong interpersonal communication skills to convey information to others.
- Assisted with the distribution of laptops for the incoming school year.
- Communicated with staff members to stay informed about volunteer assignments.
- Kept student files updated, accurate and aligned with requirements.
Pet Sitter
Neighbors House
06.2024 - 06.2024
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
High School Student - High Honors
Innovation High School
Orlando, FL05-2026
Skills
- Excellent Customer Service Skills
- Strong Organizational Skills
- Team-work and Collaboration Skills
- Time Management Skills
- Multi-tasking strength
- Positive and professional
Hobbies
Volleyball
Languages
English
Spanish
Timeline
Sales Associate
Unicorn Italian Ice
10.2024 - Current
Volunteer
Innovation Middle School
07.2024 - 07.2024
Pet Sitter
Neighbors House
06.2024 - 06.2024
Volunteer
Alive Church
10.2023 - Current
High School Student - High Honors
Innovation High School
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