Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Alana Cunningham

Cleveland,OH

Summary

Work skills in fast-paced healthcare environments.

Experienced with providing compassionate patient care and support. Utilizes strong communication and teamwork skills to assist with daily living activities and ensure patient comfort. Knowledge of healthcare procedures and protocols, ensuring high standards of care.

Experienced with managing group dynamics to foster effective learning. Utilizes excellent communication to facilitate understanding and engagement. Track record of creating structured, impactful workshops that achieve desired outcomes.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Nothing Bundt Cakes
10.2019 - 04.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Summer Intern

Case Western Reserve
06.2020 - 07.2020
  • Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
  • Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
  • Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
  • Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.

Summer Intern

Cleveland Children's Museum
07.2020 - 09.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Supported summer school activities, tutoring, and reviewing work.
  • Supported exhibit maintenance and upkeep, organizing books, and materials.
  • Provided assistance with activities in the art exhibit

Exhibition Assistant

Children's Museum Of Cleveland
10.2020 - 07.2021
  • Enhanced visitor experience by providing comprehensive information on exhibition content and layout.
  • Provided exceptional customer service to exhibition attendees, addressing questions and concerns promptly and professionally.
  • Coordinated exhibition schedules, resulting in seamless transitions between exhibits and events.
  • Managed volunteer recruitment process for large-scale events associated with specific exhibitions.
  • Increased participant engagement by incorporating interactive activities.

Patient Care Nursing Assistant

Cleveland Clinic
08.2022 - 01.2025
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.

Crew Member

Chipotle
04.2024 - 07.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Dog Bather

PetSmart
05.2024 - 02.2025
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.

Education

No Degree -

Mayfield High School
Mayfield Heights, OH

High School Diploma -

Cle. Hts.-Univ. Hts High School
Cleveland Heights, OH
07-2022

No Degree - Nursing

Ursuline College
Pepperpike, OH
11-2023

Nurses Aid License - Nursing

Cleveland Clinic ASPIRE
Cleveland, OH
08-2022

Skills

  • Customer service

  • Teamwork and collaboration

  • Multitasking and organization

  • Time management

  • Clear communication

  • Cleaning

  • Customer engagement

  • Cleaning and sanitizing

  • Flexible schedule

  • Basic math

  • Heavy lifting

  • Creativity and innovation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Observed patients and documented social, emotional, motor skill, and intellectual developments.
  • Documented and resolved patient health which led to a greater well-being.

Certification

  • BLS, American Red Cross - Nov 2024
  • CPR, American Red Cross - Nov 2024
  • CNA - Certified Nursing Assistant
  • SPLASH Training - 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dog Bather

PetSmart
05.2024 - 02.2025

Crew Member

Chipotle
04.2024 - 07.2025

Patient Care Nursing Assistant

Cleveland Clinic
08.2022 - 01.2025

Exhibition Assistant

Children's Museum Of Cleveland
10.2020 - 07.2021

Summer Intern

Cleveland Children's Museum
07.2020 - 09.2020

Summer Intern

Case Western Reserve
06.2020 - 07.2020

Guest Service Representative

Nothing Bundt Cakes
10.2019 - 04.2020

No Degree -

Mayfield High School

High School Diploma -

Cle. Hts.-Univ. Hts High School

No Degree - Nursing

Ursuline College

Nurses Aid License - Nursing

Cleveland Clinic ASPIRE

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Alana Cunningham