Alana Hill
Livingston,TX
Summary
I am a highly motivated, free-spirited individual with a passion for organization, creative problem-solving, and a deep love for the outdoors. With a strong work ethic and a naturally optimistic, open-minded approach, I bring a unique blend of practicality and creativity to everything I do. My experience in cleaning, organizing, and fostering connection between people has shaped me into someone who thrives on bringing order and positivity to both personal and professional spaces. I have a sharp attention to detail, and my background reflects a deep connection to nature and sustainability. I’m always eager to learn, grow, and make a meaningful impact, whether working individually or as part of a team.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Livingston, TX
12.2021 - 05.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Managed company calendar and scheduled events.
- Assisted in the management of the company's social media accounts.
- Greeted visitors warmly and directed them to correct personnel or office.
- Processed and distributed internal and external communications.
- Coordinated maintenance requests for office equipment and facilities.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Updated and maintained office policies and procedures.
- Handled incoming and outgoing mail and packages.
Housekeeping Room Attendant
Holiday Inn express Hotel
Livingston, TX
08.2019 - 05.2024
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Always have excellent customer service skill and show southern hospitality
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Kept up-to-date records of items cleaned in each room.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Ensured compliance with health regulations regarding sanitation procedures.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Communicated effectively with team members about daily assignments and task progress.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Communicated with maintenance team on damages to repair.
Education
High School Diploma -
Livingston High School
Livingston, TX06-2013
Skills
- Correspondence drafting
- File Organization
- Correspondence typing
- Cash Handling
- Call Routing
- Customer Service
- Verbal and written communication
- Strategic Planning
- Hospitality services
- Word Processing
- Time Management
- Problem-solving skills
- Performance Improvement
- Technical Support
- Business Administration
- Multi-Line Telephone Systems
- Listening Skills
- Call forwarding
- Team Collaboration
- Hospitality best practices
- Customer assistance and interaction
- Oral and writing communication
- Telephone Etiquette
- Complex Problem-Solving
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
12.2021 - 05.2024
Housekeeping Room Attendant
Holiday Inn express Hotel
08.2019 - 05.2024
High School Diploma -
Livingston High School