Alana Lee
Dothan,Alabama
Summary
Enthusiastic, self-motivated, and reliable individual with a strong sense of responsibility and a diligent work ethic. Possesses a mature mindset and excels in teamwork, thriving in challenging situations and quickly adapting to new environments. Consistently delivers high-quality results whether collaborating with others or taking initiative independently. Excels under pressure and skilled at meeting strict deadlines.
Overview
11
11
years of professional experience
Work History
Store Manager
Farmers Home Furniture
Blakely, GA / Marianna, FL.
06.2016 - 07.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Credit Manager
Farmers Furniture
Greenville, Al
05.2013 - 05.2016
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Monitored accounts for signs of fraud and non-payment issues.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed and analyzed loan procedures.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Education
Associate of Applied Science - Avionics Technology
Wallace Community College
Ozark, AL05.2009
Skills
- Management
- Debt Collections
- Sales
- Recruiting
- Payroll
- Customer service
- Interpersonal communication
- Computer literacy
- Skills management & Time management
- Critical thinking
- Deposits / cash handling
- Leadership
- Onboarding (New hires entire process)
- Training & Employee development
- Setting daily, weekly & monthly goals
- Microsoft office
- Inventory
- Contract disclosure
- Insurance sales (licensed in Alabama, Georgia & Florida)
Timeline
Store Manager
Farmers Home Furniture
06.2016 - 07.2024
Credit Manager
Farmers Furniture
05.2013 - 05.2016
Associate of Applied Science - Avionics Technology
Wallace Community College