Alana Lott
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telemarketer
Charity Clothing Pickup
Houston, TX
03.2024 - Current
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
Aircraft Cleaner
G2 Secured Staff
Houston, TX
11.2023 - 03.2024
- Maintained, cleaned and sanitized interior of aircraft.
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
Remote Customer Service Representative
Community Health Choice
Houston, TX
06.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Seasonal Sales Associate
James Avery Artisan Jewelry
Huntsville, TX
11.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Health Care Attendant
AC Healthcare
Houston, TX
01.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Enhanced patient comfort by providing compassionate and attentive care.
Front End Cashier
Kroger
Houston, TX
04.2019 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
Associate Of Applied Business - Business Administration
Lone Star College System
Houston, TXHigh School Diploma - General Studies
Jersey Village High School
Houston, TX06.2021
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Data Entry
- Sales proficiency
- MS Office
- Call Center Operations
- Call Documentation
Certification
Microsoft Excel, Word, and Powerpoint
Timeline
Telemarketer
Charity Clothing Pickup
03.2024 - Current
Aircraft Cleaner
G2 Secured Staff
11.2023 - 03.2024
Seasonal Sales Associate
James Avery Artisan Jewelry
11.2022 - 05.2023
Remote Customer Service Representative
Community Health Choice
06.2022 - 08.2023
Home Health Care Attendant
AC Healthcare
01.2021 - Current
Front End Cashier
Kroger
04.2019 - 01.2022
Associate Of Applied Business - Business Administration
Lone Star College System
High School Diploma - General Studies
Jersey Village High School