Alana Royster
Owings,MD
Summary
Recent high school graduate who demonstrates a strong work ethic, dependable, and commitment to learning new experiences. Seeking an opportunity that will increase my professional growth while using the skills and knowledge from my academic career.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Lothian, MD
07.2023 - 06.2024
- Greeted customers upon arrival and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments, providing change and closing registers.
- Resolved customer complaints in a professional manner.
- Kept lobby, front counter, and restrooms neat and clean throughout shift.
- Worked collaboratively with team members.
Sales Associate
Marshalls
Dunkirk, MD
05.2023 - 08.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat.
- Assisted in visual merchandising and creating appealing displays that capture customer interest.
Crew Member
Jersey Mike's Subs
Dunkirk, MD
08.2021 - 11.2022
- Followed all safety guidelines when preparing food and operating equipment, such as slicers, fryers, and ovens.
- Answered phone calls promptly to provide information about menu items or prices.
- Completed back-of-house operations, such as food production processes.
- Maintained high standards of customer service during fast-paced shifts.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Northern High School
Owings, MD06-2024
Skills
- Customer Service
- Quick Learner
- Social Perceptiveness
- Active Listener
- Clear Communication
- Problem-Solving
Timeline
Crew Member
Dunkin' Donuts
07.2023 - 06.2024
Sales Associate
Marshalls
05.2023 - 08.2023
Crew Member
Jersey Mike's Subs
08.2021 - 11.2022
High School Diploma -
Northern High School