ALANDREA MILLER
MORRISVILLE
Summary
Customer Service Representative with 4 years of experience in enhancing customer satisfaction and loyalty through effective communication and innovative service strategies. Demonstrates strong teamwork and product knowledge, having consistently improved service processes and facilitated seamless departmental coordination. Committed to delivering exceptional customer service and continuously seeking opportunities for professional growth.
Overview
5
5
years of professional experience
Work History
Business Development Representative
BMW
12.2023 - 02.2025
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Call Center Representative
Conduent
10.2020 - 08.2021
- Handled high call volume, achieving top performance metrics and improving team productivity
- Utilized CRM tools for data entry and tracking, ensuring accuracy and streamlined processes
Call Center Representative
T Mobile
01.2020 - 10.2020
- Authoritatively handled high volume calls
- Enthusiastically assisted customers with product information
- Used detail-focused approach to maintain records
- Boosted operational efficiency by 15% through supportive teamwork
Education
HIGH SCHOOL DIPLOMA -
Lee County High School
Sanford, NC06.2019
Skills
- Communication
- Customer service
- Teamwork
- Time management
- Product knowledge
- Attention to detail
Accomplishments
- Managed guest check-ins, enhancing satisfaction and resolving issues efficiently.
- Coordinated front desk operations, achieving high guest satisfaction scores.
- Handled guest inquiries, improving response time and service quality.
- Facilitated seamless communication between departments, ensuring smooth operations.
- Handled customer complaints professionally.
- Implemented innovative service strategies.
- Enhanced team collaboration.
- Increased customer loyalty by 15%.
Timeline
Business Development Representative
BMW
12.2023 - 02.2025
Call Center Representative
Conduent
10.2020 - 08.2021
Call Center Representative
T Mobile
01.2020 - 10.2020
HIGH SCHOOL DIPLOMA -
Lee County High School
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