Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
Hi, I’m

Alandria Butler

Huntsville,AL
Alandria Butler

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2026
years of professional experience

Work History

Alorica

Customer Service Representative

Job overview

  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity. Approximately 80 calls a shift.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Burlington

Customer Service Cashier

Job overview

  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed over 100 customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Met customer service goals. Getting over 50 customers to take surveys in one shift. Exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts on, over 1000 products, by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Bucees

Team Member
03.2025 - Current

Job overview

  • Contributed to team success by completing jobs in half the time.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked 2 or 3 different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Monitored and verified merchandise for proper prices and labels.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Greeted over 100 customers a day, helped locate merchandise, and suggested suitable options.

Education

Bob Jones
Madison

High School Diploma
05.2011

University Overview

Troy University
Troy, AL

Some College (No Degree)

University Overview

University of North Alabama
Florence, AL

Some College (No Degree)

University Overview

Skills

  • Adaptability and flexibility
  • Money handling
  • Professional telephone demeanor
  • Call center procedures
  • Retail sales customer service
  • Building rapport
  • Order processing
  • Inbound and outbound calling
  • Team development
  • Data entry
  • Time management
  • Team collaboration
  • Customer service
  • Microsoft Excel

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Pilates
  • Strategy Games
  • Reading
  • Video Gaming
  • Watching Movies and TV Shows
  • Music
  • DIY and Home Improvement
  • Gardening
  • Personal Development and Self-Improvement
  • Creative Writing
Availability
See my work availability
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Available
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"The only way to do a great job is to love what you do"
Steve Jobs

Timeline

Team Member
Bucees
03.2025 - Current
Customer Service Representative
Alorica
Customer Service Cashier
Burlington
Bob Jones
High School Diploma
Troy University
Some College (No Degree)
University of North Alabama
Some College (No Degree)

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