Alanis Gumbs
Jacksonville,FL
Summary
Enthusiastic and driven professional with a passion for delivering exceptional customer service. Proven expertise in providing outstanding customer experiences with excellent communication skills and an inviting demeanor. Key contributor to the successful opening of Marriott Frenchman's Reef, ensuring seamless operations and guest satisfaction. Adept at cultivating customer relationships and driving sales across diverse product lines. Adaptable to evolving trends with a persuasive approach that boosts customer acquisition and revenue growth. Experienced in fast-paced restaurant environments, handling tables of all sizes with accuracy and impeccable service skills. Committed to meeting customer needs, driving satisfaction, and promoting long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Sandbar X Islablue
St.Thomas, USVI
07.2023 - 06.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Tours and Activities Agent
Cruzbay Watersports
Saint Thomas, USVI
02.2024 - 06.2024
- Providing service at the Hotel Concierge Desk
- Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc
- Initiate and follow up with guests' requests received in person and through other communications
- Confirming guest requests and reservations
- Booking guests onto excursions
- Researching and providing guests with additional information as requested by the guest
- Communicating guest resolutions with appropriate Staff/Departments on property.
Pool Attendant
Marriott Frenchmans Reef
St.Thomas, USVI
07.2023 - 01.2024
- Coordinate with Supervisor on work priorities and daily tasks and initiatives
- Provide organized, clean, welcoming pool area for guests
- Walk all assigned areas throughout shift; remove and replace towels, service trays, and glasses and refresh waste receptacles
- Set-up and/or breakdown pool guest amenities to ensure comfortable guest experience
- Serve as barback/busser for bartenders and servers
- Respond to guest requests and questions and report guest compliments and complaints with a solutions-driven approach to provide timely resolution
- Perform additional duties as assigned by leadership and provide assistance as needed.
Tour Guide Assistant
Eco Tours
St.Thomas, USVI
05.2021 - 07.2023
- Engaged in friendly conversation with guests to help each feel comfortable and welcomed
- Learned important facts about facilities, histories and local area to offer guests exceptional experiences
- Maintained exceptional knowledge of tourist attractions and local history to answer guests' questions
- Educated local school children on interesting history and fun facts surrounding historical locations.
Education
High School Diploma -
Charlotte Amalie High School
St.Thomas, USVISkills
- Guest relations
- Service promotion
- Tour development
- Marketing support
- Revenue generation
- Critical Thinking
- Sales closing
- Problem-solving skills
- Food Delivery
- Order Management
- Table Bussing
- Supply Restocking
- Guest Engagement
- Table Setting
- Safe Food Handling
- Food Running
Timeline
Tours and Activities Agent
Cruzbay Watersports
02.2024 - 06.2024
Server
Sandbar X Islablue
07.2023 - 06.2024
Pool Attendant
Marriott Frenchmans Reef
07.2023 - 01.2024
Tour Guide Assistant
Eco Tours
05.2021 - 07.2023
High School Diploma -
Charlotte Amalie High School