Alanna Irvine
Berwyn,PA
Summary
Dedicated and versatile professional with a history of excelling in diverse employment roles. With experience in dynamic work environments, I bring adaptability, strong interpersonal skills, and commitment to exceptional service. Proven ability to thrive in fast-paced settings, manage multiple responsibilities at once, and foster positive relationships with customers, guests, and children.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
01.2017 - 05.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Restaurant Hostess
Rosalie
05.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Live-Out Nanny
Multiple Employers
05.2018 - 08.2023
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA12.2024
High School Diploma -
Conestoga High School
Berwyn, PA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Flexible Schedule
- Cash Handling
- Integrity and Honesty
- Salesmanship
- Food service standards
Timeline
Restaurant Hostess
Rosalie
05.2023 - 09.2023
Live-Out Nanny
Multiple Employers
05.2018 - 08.2023
Crew Member
Trader Joe's
01.2017 - 05.2024
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
Conestoga High School