Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Alanys Abreu

Edison,NJ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

La Vogue House of Beauty
Perth Amboy, NJ
10.2019 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Sales Associate

Safa Jewelers
Edison, NJ
01.2021 - 09.2021
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
07.2021

Some College (No Degree) - Phlebotomy

Middlesex County College
Edison, NJ

Skills

  • Appointment Confirmation
  • File Management
  • Cash Handling
  • Administrative Support
  • Office Organization
  • Guest Relations
  • Office Administration
  • Customer Service
  • Hospitality Services
  • Scheduling
  • Fluent in spanish and english
  • Multi-Line Telephone Systems

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Sales Associate

Safa Jewelers
01.2021 - 09.2021

Front Desk Receptionist

La Vogue House of Beauty
10.2019 - Current

High School Diploma -

Perth Amboy High School

Some College (No Degree) - Phlebotomy

Middlesex County College

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Alanys Abreu