Alaysha Roman
Chattanooga,TN
Summary
Proactive and service oriented professional with extensive experience in customer service and office administration, notably at SpotlightSTAFF. Demonstrated expertise in office equipment operations and a commendable ability to manage reception desks efficiently. Achieved significant improvements in client satisfaction rates through active listening and effective scheduling.
Overview
1
1
year of professional experience
Work History
Receptionist
SpotlightSTAFF
04.2024 - 08.2024
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Panda Express Restaurant
06.2023 - 11.2023
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Radiology Technology
Chattanooga Community College
4501 Amnicola Hwy Chattanooga, TN 37406 12-2026
Skills
- Scheduling
- Service oriented mindset
- Office equipment operations
- Scheduling appointments
- Reception desk management
- Customer Service
- Active Listening
- Stock Managements
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Receptionist
SpotlightSTAFF
04.2024 - 08.2024
Customer Service Representative
Panda Express Restaurant
06.2023 - 11.2023
Associate of Applied Science - Radiology Technology
Chattanooga Community College