A'Layzia Jackson
Pensacola,FL
Summary
Adept at navigating high-stress environments, I significantly enhanced customer satisfaction at DispatchHealth by streamlining dispatch processes and adhering to confidentiality standards. With a strong background in customer service and problem-solving, my proficiency in Microsoft Excel and active listening skills have consistently driven positive outcomes, achieving performance metrics in various roles.
Overview
6
6
years of professional experience
Work History
Dispatcher
DispatchHealth
03.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely arrival.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
- Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
Customer Fulfillment Associate
Chewy Warehouse
08.2020 - 05.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Cashier
Panera Bread
06.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Chuck E Cheese
06.2018 - 06.2019
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2020
Skills
Data Entry
Customer Relations
Stress Tolerance
Dispatching procedures
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Computer Proficiency
Conflict Resolution
Money handling abilities
Microsoft Excel
Payment Processing
Professional telephone demeanor
Microsoft Outlook
Scheduling
Order Fulfillment
Account updating
Timeline
Dispatcher
DispatchHealth
03.2022 - Current
Customer Fulfillment Associate
Chewy Warehouse
08.2020 - 05.2021
Cashier
Panera Bread
06.2019 - 06.2020
Cashier
Chuck E Cheese
06.2018 - 06.2019
High School Diploma -
Pine Forest High School