ALBANY JONES
Chesterfield,Va
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to incase profitability and drive business results. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Professional in mental health care, prepared to bring valuable experience to new role. Proven ability to manage therapeutic environments and handle patient crises effectively. Strong focus on teamwork and achieving positive outcomes, adaptable to changing needs. Skilled in patient observation and crisis intervention, with reliable and compassionate demeanor.
Overview
8
8
years of professional experience
Work History
Psychiatric Technician
Central State Hospital
Petersburg, VA
07.2025 - Current
- Administered medications and monitored patient responses in compliance with treatment plans.
- Assisted in developing individualized care plans to address patient needs and improve outcomes.
- Conducted daily assessments of patient behavior and reported changes to healthcare team.
- Facilitated therapeutic activities to promote social skills and enhance patient engagement.
- Implemented crisis intervention techniques to ensure safety during high-stress situations, reducing incidents.
Customer Service Representative
Maximus
Chester, Va
09.2021 - 07.2025
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
KFC
Colonial Heights, va
03.2018 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedules and extra shifts to meet business needs
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Stower
Amazon
Chester, Va
12.2020 - 09.2021
- Amazon Fulfillment
- Maintain clean and organized workspace to uphold safety standards
- Organized both outgoing and incoming shipments based on product descriptions and shipments dates
- Separated damaged items from functional ones before placing on shelves
- Sorted over a number of products onto shelves according to type, weight, and size.
Education
Bachelor of Science - Criminal Justice
Bryant And Stratton College -Richmond
Richmond, VA04.2025
High School Diploma -
Matoaca High School
Chesterfield, VA06.2020
Skills
- Customer Service
- Problem Resolution
- Call Management
- Quality Control
- Scheduling
- Creative Problem Solving
- Positive and Professional
- Stocking and Replenishing
- Order Fulfillment
- Data Entry
- Data Collection
- Typing Proficiency
- Office Equipment Proficiency
- Stock Management
- Microsoft Outlook
- Call Center Operations
- Critical Thinking
- Clinical documentation
- De-escalation techniques
- Developmental disabilities support
- Incident reporting
- Behavioral management
- Vital signs documentation
- Mental health support
Education and Training
other,true,other
Languages
Spanish
Limited Working
Timeline
Psychiatric Technician
Central State Hospital
07.2025 - Current
Customer Service Representative
Maximus
09.2021 - 07.2025
Stower
Amazon
12.2020 - 09.2021
Cashier
KFC
03.2018 - 10.2021
High School Diploma -
Matoaca High School
Bachelor of Science - Criminal Justice
Bryant And Stratton College -Richmond