Albert Garcia
Denver,CO
Summary
Dynamic professional with a solid background in the food service industry. Recognized for effective conflict resolution and guest engagement, enhancing customer loyalty and satisfaction while maintaining operational efficiency.
Overview
17
17
years of professional experience
Work History
Server
El Chingon Mexican Grill
Denver, CO
03.2016 - 01.2026
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and drink orders efficiently, maintaining accuracy and timeliness during peak hours.
- Collaborated with kitchen staff to streamline service processes and improve order delivery times.
- Trained new servers on restaurant protocols, enhancing team performance and service quality standards.
- Developed and implemented upselling techniques aimed at improving overall guest experience and increasing sales performance.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
Sushi Server
Land Of Sushi
Centennial, CO
02.2014 - 03.2016
- Managed multiple tables efficiently, ensuring prompt food and beverage delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Dave & Buster's
Westminster, CO
06.2009 - 03.2014
- Implemented upselling techniques that increased overall guest satisfaction and boosted sales revenue.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly, fostering loyalty through effective conflict resolution strategies.
- Developed strong relationships with regular customers, increasing repeat business through personalized service efforts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Culinary Arts & Business Entrepren
The Art Institute of Denver, CO
Denver, CO06-2010
Skills
- Consistent work performance
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Achieved top selling server through effectively helping with a specific techniques that I personally came up with to drive sales and profit.
- Supervised team of 10 staff members.
Timeline
Server
El Chingon Mexican Grill
03.2016 - 01.2026
Sushi Server
Land Of Sushi
02.2014 - 03.2016
Server
Dave & Buster's
06.2009 - 03.2014
Culinary Arts & Business Entrepren
The Art Institute of Denver, CO