Albert Pontillo
North Haven,CT
Summary
Proven track record in enhancing customer experience and sales at Spirit Halloween Store, demonstrating exceptional upselling and retail loss prevention skills. Adept at fostering positive environments and efficient in task prioritization. Achieved significant improvements in operational efficiency and customer satisfaction, showcasing a blend of hard and soft skills vital for business growth.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Spirit Halloween Store
North Haven, CT
09.2024 - 11.2024
- Greeted customers and provided exceptional customer service.
- Swept and vacuumed floors to ensure cleanliness.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Maintained a clean and orderly checkout area.
- Operated cash register to process cash, check, and credit card transactions.
- Verified that all prices were correctly scanned and totaled.
- Follow company policies regarding customer service standards.
Painter's Assistant
4A Painting
North Haven, CT
04.2022 - 09.2024
- Prepared surfaces for painting by sanding, scraping, filling and priming.
- Cleaned up after each job and disposed of debris properly.
- Protected floors, carpets and furnishings from paint spills or splatters.
- Inspected finished work for quality assurance purposes before handing off to the customer.
- Scraped old paint layers off wood surfaces using putty knives.
- Organized and cleaned work area and tools.
- Operated equipment with strong focus on safety and ground communication.
Education
High School Diploma -
Westbourne Academy
North Haven, CT06-2024
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Business development
- Flexible schedule
- Fraud detection
- Product sales
- Task prioritization
- Money handling
Certification
- Universal Life Church Ministries, Pastor
Affiliations
Spent the summer in the UK, interested in world travel
Self taught Guitarist of 3 years
Timeline
Sales Associate
Spirit Halloween Store
09.2024 - 11.2024
Painter's Assistant
4A Painting
04.2022 - 09.2024
High School Diploma -
Westbourne Academy