Photoshop
Albert Popow
Administrative Professional / Customer Service Specialist
Bayonne,New Jersey
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to manage concerns and resolve conflicts, ensuring maximum customer satisfaction. Solid background in customer relations and communication, enabling effective interaction and building strong client relationships.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Graphic Design /Content & Social Media Manager
Tsunami Esports
01.2021 - Current
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Prepared images to coincide with social and blog posts.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Concierge
Liberty Harbor
6 2023 - 1 2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained resident satisfaction with forward-thinking strategies focused on addressing resident needs and resolving concerns.
- Responded to customer requests for products, services, and residential information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Registered vendors and residents on database to maintain updated roster.
- Maintained compliance with company standards, regulatory requirements and quality goals.
Retail Associate
Tractor Supply
06.2021 - 01.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with loss prevention in monitoring shopper behavior.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Logged reports, expenses, receipts, and sales in company database.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
North Warren
05.2001 -
Course - Digital Marketing And Ecommerce
Coursera
05.2001 -
Skills
Product and service sales
Self-directed learning
Scheduling flexibility
Customer Service
Work Task Prioritization
Team Collaboration
Confidentiality and HIPAA
Updating medication histories
Answering customer questions
Customer Identification Checks
Multitasking Abilities
Software
After-effects
Sony Vegas
Languages
Polish
English
Timeline
Pharmacy Technician
Walgreens
07.2024 - Current
Retail Associate
Tractor Supply
06.2021 - 01.2022
Graphic Design /Content & Social Media Manager
Tsunami Esports
01.2021 - Current
High School Diploma -
North Warren
05.2001 -
Course - Digital Marketing And Ecommerce
Coursera
05.2001 -
Concierge
Liberty Harbor
6 2023 - 1 2024