Alberto Osorio

Managing daily store operations, including scheduling, cash handling, inventory control and ensuring efficient workflow.

Recruiting, onboarding, coaching and development of team members while identifying and mentoring future leaders.

Maintaining a strong floor presence by supporting staff, assisting customers, and ensuring exceptional service during peak business hours.

Foster a positive, welcoming environment by building team engagement and strengthen relationships within the local community.

Recruited and onboarded top talent while supporting competitive compensation and employee benefit initiatives.

Assessed training needs and implemented employee development, safety, and compliance programs to strengthen workforce performance.

Increased employee engagement and retention through motivational strategies, coaching, and professional development.

Led comprehensive onboarding and ongoing training programs for new and existing employees.

Fostered a collaborative, supportive workplace by building positive relationships across teams and promoting open communication.

Supervised and coached team members to improve performance, customer service, and operational efficiency.

Planned and executed strategies to increase sales, profitability, and reduce operational waste.

Trained, cross-trained, and mentored new and existing employees to strengthen team performance and versatility.

Set clear performance expectations, delegated responsibilities, and maintained high standards of service and daily operations.

Managed daily resort operations while implementing pricing strategies to achieve revenue and profitability goals.

Delivered exceptional guest service by promptly resolving guest, vendor and staff concerns

Assigned responsibilities based on individual strengths to maximize team performance and operational success.

Coached and developed employees by recognizing strengths, expanding skill sets, and fostering a positive, high-performing team culture.