Aleigha Hatcher
Daniels
Summary
Dedicated professional with a diverse background in customer service and operational roles. Known for exceptional communication skills and the ability to adapt under pressure, contributing to improved client satisfaction and efficient workflow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Best Ambulance
Beckley, WV
09.2025 - 01.2026
- Coordinated emergency response efforts between dispatchers and field personnel.
- Utilized computerized dispatch systems for efficient call handling and resource allocation.
- Maintained accurate logs of all communications and dispatched units for operational integrity.
- Monitored radio communications, providing support to field units during critical incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
JanCare
Beckley, WV
06.2025 - 09.2025
- Prioritized incoming calls based on urgency, ensuring timely response to emergencies.
- Engaged in continuous learning of best practices in emergency management and dispatch operations.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Monitored emergency calls and prioritized dispatch based on urgency and geographical location.
- Improved response times by efficiently prioritizing and dispatching emergency calls to appropriate units.
Food/Beverage Cashier
Winterplace Ski Resort
Ghent, WV
12.2024 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized workspace to enhance customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and digital payments following resort policies.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Supported inventory management by restocking merchandise as needed.
- Ensured compliance with safety and sanitation standards in all work areas.
- Greeted customers entering store and responded promptly to customer needs.
Ambulance Driver
Best Ambulance
Beckley, WV
03.2024 - 08.2024
- Operated emergency vehicles to transport patients swiftly and safely to medical facilities.
- Collaborated with medical teams to ensure seamless patient handoff during emergencies.
- Conducted vehicle inspections and performed routine maintenance checks for reliability.
- Assisted in loading and unloading patients, ensuring comfort and safety throughout transit.
- Communicated effectively with dispatchers to coordinate timely responses to emergency calls.
- Adhered strictly to traffic laws and safety regulations while driving under pressure.
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
- Collaborated effectively with first responders on scene to quickly assess patient needs and determine the most efficient transport methods.
To-Go Specialist
Texas Roadhouse
Beckley, WV
02.2023 - 03.2024
- Implemented quality control measures to enhance customer satisfaction levels.
- Maintained cleanliness and organization of to-go station for improved workflow.
- Assisted in inventory management by tracking supplies and notifying shortages.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Managed to-go orders efficiently, ensuring accuracy and timely delivery.
- Engaged with customers to ensure a positive dining experience during order pickup.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Ski Instructor
Winterplace Ski Resort
Beckley, WV
12.2020 - 04.2023
- Instructed diverse skill levels in skiing techniques, ensuring safety and enjoyment for all participants.
- Developed customized lesson plans to accommodate individual learning styles and improve student performance.
- Led group lessons, fostering teamwork and camaraderie among participants while enhancing overall experience.
- Evaluated student progress regularly, adjusting instruction methods to optimize learning outcomes and retention.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
- Collaborated with fellow instructors to share best practices, refine teaching methods, and maintain consistency across the team.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
Barista
Dunkin' Donuts
Beckley, WV
09.2022 - 02.2023
- Prepared and served a variety of coffee beverages with attention to quality and presentation.
- Operated espresso machines and brewing equipment to ensure optimal flavor extraction.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Trained new team members on coffee preparation techniques and customer service standards.
- Maintained cleanliness of workstations and compliance with health and safety regulations.
- Engaged customers in a friendly manner, providing recommendations based on preferences.
- Processed cash and card transactions accurately, balancing registers at shift end.
- Collaborated with team members to streamline operations during peak hours for efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Forensic Investigation
West Virginia University Institute of Technology
Beckley, WV12-2029
Trade - Computer Systems Repair Technology
Academy of Careers And Technology
Beckley, WV05-2024
High School Diploma -
Homeschool
Daniels, WV05-2023
Skills
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Stress tolerance
- Time management
- Patient care
- Emergency response
- Strong multitasking
- Phone etiquette
- Group instruction
Certification
- Basic Life Support
- CompTIA A+
- CompTIA PC Pro
- CompTIA Network+
- Emergency Medical Vehicle Operator
- OSHA 10 Hour General Industry Course
Timeline
Dispatcher
Best Ambulance
09.2025 - 01.2026
Dispatcher
JanCare
06.2025 - 09.2025
Food/Beverage Cashier
Winterplace Ski Resort
12.2024 - 03.2025
Ambulance Driver
Best Ambulance
03.2024 - 08.2024
To-Go Specialist
Texas Roadhouse
02.2023 - 03.2024
Barista
Dunkin' Donuts
09.2022 - 02.2023
Ski Instructor
Winterplace Ski Resort
12.2020 - 04.2023
Bachelor of Science - Forensic Investigation
West Virginia University Institute of Technology
Trade - Computer Systems Repair Technology
Academy of Careers And Technology
High School Diploma -
Homeschool