Alejandra Guerrero
5435 Havencrest ,TX
Summary
Dynamic professional with experience as a Residential Counselor at The Children’s Shelter, skilled in trauma-informed counseling and active listening. Successfully enhanced resident socialization and emotional well-being through targeted interventions. Proven ability to manage high-stress situations, ensuring effective communication and support for diverse needs. Committed to fostering positive outcomes in challenging environments.
Overview
2016
2016
years of professional experience
Work History
Residential Counselor
The Children’s Shelter
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Sales Associate
Bath and Body Work
11.2015 - 01.2016
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Property Manager
AAAA Mini Storage
01.2013 - 08.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
SEP
Salamanca , Mexico06.2006
Skills
- Trauma-informed counseling
- Progress monitoring
- Counseling and coaching
- Motivational interviewing
- Resident counseling
- Active listening
- First aid and CPR
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath and Body Work
11.2015 - 01.2016
Property Manager
AAAA Mini Storage
01.2013 - 08.2013
Residential Counselor
The Children’s Shelter
SEP
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