ALEJANDRA MAGOS
New York,NY
Summary
Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Francesco Soho
New York, New York
02.2025 - Current
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with health and safety regulations across all departments.
- Managed staff schedules and coordinated training for new employees.
- Developed staff schedules and monitored payroll, aligning expenditures with budgetary constraints.
- Administered employee discipline through verbal and written warnings.
Server/Bartender
Wine 30
Manhattan, NY
07.2024 - 02.2025
- Utilized POS system to efficiently place orders, manage bills, and process complimentary items.
- Balanced daily registers and created sales reports for management review.
Floor Manager
Have & Meyer Vineria Naturale
Brooklyn, NY
05.2021 - 07.2024
- Led and motivated front-of-house team, resulting in consistently excellent customer experiences.
- Address and resolve customer complaints and feedback promptly and professionally.
- Oversaw daily operations across three restaurant locations, ensuring seamless service delivery.
- Monitored compliance with health and safety regulations in restaurant operations.
- Assist in training and developing staff members.
- Promoted fine wine selections, enhancing overall customer dining satisfaction.
Sales Executive
Heineken Mx
Mexico City, Mexico
2017 - 2019
- Presented product features and benefits to potential customers, enhancing understanding and driving interest.
- Negotiated contracts with clients on behalf of the company.
- Cultivated relationships with key clients, strengthening brand loyalty and ensuring repeat business.
- Analyzed sales data to inform strategy and improve customer engagement efforts.
- Identified new potential markets and crafted targeted plans to penetrate those markets.
Education
BBA - Marketing
Universidad Autónoma Del Estado De Hidalgo
Mexico12.2013
Business Administration Exchange Program -
Universidad De La Rioja
Spain01.2012
Skills
- Budget management
- Staff training
- Customer service
- Customer relationship management
- Team leadership
- Problem solving
- Conflict resolution
- Staff development
- Sales planning and implementation
- Customer experiences
Certification
NYC Food Protection Certificate
Languages
Spanish
Native/ Bilingual
English
Professional
Italian
Limited
Portuguese
Elementary
Timeline
General Manager
Francesco Soho
02.2025 - Current
Server/Bartender
Wine 30
07.2024 - 02.2025
Floor Manager
Have & Meyer Vineria Naturale
05.2021 - 07.2024
Sales Executive
Heineken Mx
2017 - 2019
BBA - Marketing
Universidad Autónoma Del Estado De Hidalgo
Business Administration Exchange Program -
Universidad De La Rioja