Alejandra Mendoza
El Paso,TX
Summary
Bilingual customer service professional with healthcare call center experience, supporting callers with enrollment, account updates, and coverage questions in English and Spanish. Handles inbound calls with calm communication, accurate recordkeeping, and HIPAA-aware documentation across multiple systems to support customer satisfaction and operational accuracy.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Call Center Representative
Maximus
10.2025 - 04.2026
- Handled inbound customer calls, delivering professional, accurate, and efficient service to enhance customer satisfaction.
- Guide consumers through healthcare applications, account updates, and enrollment processes.
- Explain health insurance options, coverage information, and application requirements in a clear and understandable manner.
- Assisted consumers with health insurance inquiries about coverage, eligibility, enrollment, and Marketplace applications, ensuring clarity and understanding.
- Verified customer information and updated account records while maintaining accurate documentation across multiple computer systems to support operational integrity.
After-School Art Teacher
Young Rembrandts
08.2021 - 11.2025
- Designed and implemented art lessons fostering creativity, confidence, and artistic growth in students.
- Coordinated projects and provided personalized guidance to support students' skill enhancement and artistic development.
- Oversaw classroom activities to create a positive and safe learning environment, fostering student engagement.
STEM Tutor
YWCA
01.2021 - 06.2021
- Delivered individualized STEM instruction, significantly improving students' problem-solving skills and subject comprehension.
- Created engaging lessons that strengthened understanding of science, technology, engineering, and mathematics concepts.
- Promoted positive learning habits and maintained an organized, supportive educational environment, enhancing overall student engagement.
Education
Associate of Health Administration - Health Administration
Southwest University at El Paso
El Paso, TX10-2026
HS Diploma - High School diploma
El Dorado High School
El Paso, TX06-2020
Skills
- Customer interaction
- Bilingual (English and Spanish)
- HIPAA compliance
- Data management
- Office software skills
- Communication skills
- Time management
- Problem solving
- Adaptability
- Conflict management
- Team leadership
Certification
- CPR Certification
- AED Certification
- First Aid Certification
- Stop the Bleed Certification
- Food Handler Certificate
LANGUAGES
English (Fluent); Spanish (Fluent)
Timeline
Call Center Representative
Maximus
10.2025 - 04.2026
After-School Art Teacher
Young Rembrandts
08.2021 - 11.2025
STEM Tutor
YWCA
01.2021 - 06.2021
Associate of Health Administration - Health Administration
Southwest University at El Paso
HS Diploma - High School diploma
El Dorado High School