Alejandra Palafox-Rosas
Rosamond,CA
Summary
Full-Time Shift Lead Manager and Part-Time Student with expertise in customer service, complaint resolution, money handling, and team supervision. Proven to enhance service efficiency and customer satisfaction with time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Fast Food Restaurant
Rosamond, California
08.2024 - 07.2025
- Operated cash register efficiently, handling transactions and providing accurate change.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure timely service during peak hours.
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Shift Lead Manager
McDonald's
Rosamond, CA
07.2025 - Current
- Ensure proper stock levels were maintained throughout the shift.
- Assisted in the development of short-term goals for each shift.
- Coordinated with kitchen staff to ensure timely food preparation, enhancing quality and consistency.
- Resolve customer complaints effectively to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of the restaurant environment for safety compliance.
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Enforced health and safety regulations to maintain a clean environment.
Church Volunteer
Our Lady of Lourdes, California City
California City, California
04.2018 - Current
- Assisted in coordinating worship services and special religious ceremonies.
- Facilitated communication between church members and leadership for effective collaboration.
- Supervised children in children's room during long services to promote good behavior.
- Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
- Maintained records of attendance at weekly services and special events held at the church.
Education
High School Diploma -
Rosamond High School
Rosamond06-2022
Bachelor of Science - Pre-Biology
University of California, Santa Barbara
Santa Barbara, CABachelor of Arts - Early Childhood Education
Antelope Valley College
Lancaster, CA07-2026
Skills
- Customer service
- Communication skills
- Time management
- Delegating work
- Verbal and written communication
- Relationship building
- Quality assurance
- Training and mentoring
- Shift leadership
- Accurate money handling
Certification
- California Food Handlers Card - StateFoodSafety
- ServSafe Certification -ANSI (American National Standards Institute) ANAB (National Accreditation Board)- Conference For Food Protection (CFP)
Languages
Spanish
Full Professional
Timeline
Shift Lead Manager
McDonald's
07.2025 - Current
Crew Member
McDonald's Fast Food Restaurant
08.2024 - 07.2025
Church Volunteer
Our Lady of Lourdes, California City
04.2018 - Current
High School Diploma -
Rosamond High School
Bachelor of Science - Pre-Biology
University of California, Santa Barbara
Bachelor of Arts - Early Childhood Education
Antelope Valley College