Alejandra ROSALES
lomita,CA
Summary
Dynamic Member Services Representative with extensive experience at ILWU Credit Union, excelling in conflict resolution and cash handling. Proven track record of enhancing member satisfaction through effective communication and team collaboration. Skilled in banking operations, ensuring compliance and accuracy in loan processing, while training new staff to uphold high service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
ILWU CREDIT UNION
Long Beach
10.2018 - Current
- Assisted members with account inquiries and transaction requests.
- Educated members on credit union products and services.
- Resolved member complaints through effective communication and problem-solving.
- Collaborated with team to enhance service delivery and member satisfaction.
- Supported branch operations by managing cash transactions and balancing drawers.
- Greeted customers in a friendly and professional manner.
Consumer Loan Processor
ILWU CREDIT UNION
LONG BEACH
03.2025 - 04.2025
- Answered incoming calls from customers inquiring about their loan status.
- Prepared and issued loan documents according to company guidelines.
- Reviewed loan applications, credit reports and related documents to determine eligibility for consumer loans.
- Calculated income, assets and liabilities to meet lender requirements.
- Filed completed packages quickly and efficiently.
- Communicated with applicants to gather additional information and answer queries regarding loan processes.
- Scanned and uploaded loan and related documents into system.
Member Services Supervisor
ILWU CREDIT UNION
LONG BEACH , CA
11.2024 - 02.2025
- Trained new team members on processes and customer engagement techniques.
- Resolved disputes between members in a timely manner while adhering to company policies and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed member transactions, balanced the vault and ATM, and ordered cash for the branch.
Member Service Representative
ARROWHEAD CREDIT UNION
LOMITA
03.2015 - 10.2018
- Accurately reviewed share draft and ACH reports.
- Posted ACH and share draft exceptions.
- Balanced accounting general ledgers.
- Reviewed dormant accounts and processed escheats.
- Processed mail deposits, levies, subpoenas, and adjustments.
- Reviewed and verified the accuracy of loan documents to ensure quality control and accuracy.
- Reviewed and processed loan applications in accordance with established policies, procedures, and guidelines to ensure compliance.
- Monitored loan applications to ensure timely completion and resolution of any issues.
- Prepared and submitted loan applications.
Education
Bachelor of Science - Business Administration And Accounting
California State University, Dominguez Hills
Carson, CA05-2020
Skills
- Cash handling
- Conflict resolution
- Team collaboration
- Banking operations support
Certification
- Notary Public
Languages
Spanish
Professional
References
References available upon request.
Timeline
Consumer Loan Processor
ILWU CREDIT UNION
03.2025 - 04.2025
Member Services Supervisor
ILWU CREDIT UNION
11.2024 - 02.2025
Member Service Representative
ILWU CREDIT UNION
10.2018 - Current
Member Service Representative
ARROWHEAD CREDIT UNION
03.2015 - 10.2018
Bachelor of Science - Business Administration And Accounting
California State University, Dominguez Hills
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