Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Alejandra Solis

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

1
1
year of professional experience

Work History

Server

360 Brunch House
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.

Server

IHOP
02.2022 - 04.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Education

GED -

Colegio Bilingue De Cerro
Panama
12.2020

Skills

  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Customer Service and Rapport
  • Hospitality Service Expertise
  • Server Improvements
  • Natural Leadership

Languages

Spanish
Native or Bilingual

Timeline

Server

360 Brunch House
04.2022 - Current

Server

IHOP
02.2022 - 04.2022

GED -

Colegio Bilingue De Cerro

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Alejandra Solis