Alejandro Acevedo
Alhambra,CA
Summary
Seasoned and results-driven operations leader with 18+ years of experience in logistics coordination, team leadership, and customer service. Proven track record driving operational efficiency, process improvement, and team productivity. Strong communicator and collaborator who leads diverse teams to deliver quantifiable business value.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Dispatcher
UtiliQuest LLC
South El Monte, CA
03.2026 - Current
- Managed daily dispatch operations to ensure timely delivery of ready-mix concrete.
- Coordinated logistics between drivers and clients, optimizing route efficiency and service reliability.
- Utilized dispatch software to track orders and monitor vehicle locations in real-time.
- Collaborated with production teams to align supply chain needs with customer demands effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
National Ready Mix
City of Los Angeles, CA
05.2018 - 01.2025
- Directed plant operations by managing driver schedules, coordinating logistics, and streamlining plant activities, ensuring seamless daily operations to meet tight deadlines and maintain high service standards for customers.
- Ensured uninterrupted operations by maintaining exceptional attendance and punctuality, providing consistent scheduling coverage, and quickly adapting to dynamic workflow demands.
- Enhanced team efficiency by training staff in diverse roles, creating a versatile workforce capable of meeting fluctuating service demands and mitigating workflow bottlenecks.
- Monitored and evaluated driver performance, delivering actionable feedback and addressing operational issues to maintain optimal productivity and safety compliance.
- Applied data-driven approaches to strategic coaching and training initiatives, driving measurable improvements in staff performance, engagement, and job satisfaction.
- Leveraged sound decision-making skills to promptly resolve escalations, ensuring operations proceeded without disruption and fostering a supportive work environment.
- Maintained operational standards by rigorously completing opening, closing, and shift-change duties, guaranteeing a seamless handoff between shifts and reducing errors.
- Coordinated complex load planning strategies, optimizing driver routes and schedules to minimize delays and maximize delivery efficiency.
- Investigated and documented collisions and workplace incidents, providing detailed reporting to improve safety protocols and enhance accountability.
- Utilized GPS technologies to dynamically optimize routes, consistently meeting or exceeding delivery time commitments for clients.
- Strengthened client relationships by collaborating on tailored service strategies, aligning team operations to achieve overarching sales and customer service objectives.
- Implemented organizational best practices for scheduling, training, and inventory control, ensuring resources were effectively utilized to maintain service excellence.
Refuse Collector
City of Los Angeles
Los Angeles, CA
01.2018 - 05.2018
- Performed refuse collection across diverse city routes, ensuring proper disposal and sorting procedures were adhered to, contributing to municipal waste management goals.
- Operated as a swing driver to seamlessly cover routes for colleagues on leave, demonstrating adaptability and maintaining uninterrupted service delivery citywide.
- Expertly operated compactor equipment, efficiently packing and transporting waste to designated facilities, minimizing environmental impact through precise handling.
- Leveraged automated and manual equipment to safely load, transport, and offload waste materials, maintaining operational safety and compliance with municipal standards.
- Conducted pre-route vehicle inspections, ensuring safe operating conditions to uphold city regulations and avoid downtime due to equipment failure.
Driver
Cemex
Ontario, CA
08.2006 - 01.2018
- Delivered ready-mix concrete to diverse construction sites across Los Angeles, maintaining rigorous timelines and ensuring product consistency to meet contractor specifications.
- Conducted thorough daily vehicle inspections, proactively identifying and resolving issues to ensure safe operation of heavy equipment with payloads exceeding 50,000 pounds.
- Navigated demanding schedules with mandatory overtime, weekends, and shift variability, demonstrating flexibility and commitment to meeting customer deadlines.
- Maintained precision in concrete mixing to deliver materials matching stringent customer specifications, directly contributing to the successful execution of major construction projects.
- Ensured safety during transit and delivery by adhering to strict load securement and operational protocols, mitigating risks and upholding corporate safety standards.
- Collaborated with dispatch and construction site teams to resolve logistical challenges, improving delivery efficiency and fostering positive stakeholder relationships.
Education
High School Diploma -
Nogales High School
06-1996
Skills
- Operations Management
- Route Optimization
- Safety Compliance
- Team Leadership
- Logistics Coordination
- Employee Mentorship
Certification
Open Wheel Loader certification obtained while working for Cemex.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dispatcher
UtiliQuest LLC
03.2026 - Current
Dispatcher
National Ready Mix
05.2018 - 01.2025
Refuse Collector
City of Los Angeles
01.2018 - 05.2018
Driver
Cemex
08.2006 - 01.2018
High School Diploma -
Nogales High School