Alejandro Burford
Shawnee
Summary
Dynamic and results-driven professional with experience at Tropical Smoothie Cafe, excelling in customer service and teamwork. Proven ability to enhance guest experiences while managing cash handling and food preparation. Recognized for multitasking, problem-solving skills, and contributing to increased sales through effective upselling during promotional events.
Overview
4
4
years of professional experience
Work History
Crew Member
Tropical Smoothie Cafe
Shawnee, KS
06.2023 - Current
- Prepared and blended smoothies according to standardized recipes for consistency and quality.
- Provided exceptional customer service, enhancing guest experience through friendly and efficient interactions.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Operated point-of-sale system, processing transactions and managing cash register efficiently.
- Collaborated with team members to operate during peak demand periods while maintaining service speed and quality.
- Monitored inventory levels, restocked supplies, and communicated needs to management.
- Contributed to promotional campaigns by upselling menu items, driving increased sales during seasonal events.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Soccer Referee
US Youth Soccer
Kansas City, KS
08.2022 - 07.2024
- Officiated soccer matches, ensuring adherence to rules and regulations.
- Managed game flow, maintaining fairness and sportsmanship among players.
- Communicated effectively with coaches and players regarding decisions and rule interpretations.
- Observed player conduct, addressing infractions promptly and appropriately.
- Collaborated with fellow referees to establish consistent officiating standards.
- Provided guidance to less experienced referees, fostering skill development and confidence.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
Personal Soccer Trainer
Independant
Shawnee, KS
08.2021 - 12.2021
- Developed personalized training programs tailored to individual skill levels and goals.
- Implemented performance assessments to track athlete progress and adjust training regimens accordingly.
- Conducted one-on-one coaching sessions focusing on technique, strategy, and game awareness.
- Collaborated with parents to communicate progress and address any concerns regarding training methods.
- Addressed specific areas of weakness or concern through targeted drills designed to build competency in those areas over time.
- Assisted clients in setting short-term goals that contributed toward long-term success within their personal soccer journey.
Education
High School Diploma -
Mill Valley High School
Shawnee, KSBachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05-2029
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Attention to detail
- Problem-solving
- Flexible schedule
- Integrity and honesty
- Food preparation
- Heavy lifting
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Crew Member
Tropical Smoothie Cafe
06.2023 - Current
Soccer Referee
US Youth Soccer
08.2022 - 07.2024
Personal Soccer Trainer
Independant
08.2021 - 12.2021
High School Diploma -
Mill Valley High School
Bachelor of Science - Exercise Science
University of Kansas