Alejandro Cadena
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Employee who quickly masters new skills in every new environment placed in. A hardworking employee with excellent customer service, multitasking and time management abilities. Devoted to giving every customer and superior a positive and memorable experience., motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Dispatcher
Mesilla Valley Transportation
El Paso, TX
12.2023 - Current
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Chat Agent
Spectrum
El Paso, TX
01.2023 - 11.2023
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Maintained up-to-date knowledge of product lines, features, pricing plans..
- Developed strategies to increase customer satisfaction ratings.
- Worked with other departments to ensure seamless delivery of services.
- Mentored junior team members and managed employee relationships.
- Answered customer inquiries regarding billings, payments, account status.
Automated Logistical Specialist
Technica
El Paso, TX
06.2022 - 12.2022
- Provided technical support to staff regarding proper use of automated logistics systems.
- Developed automated logistical processes for tracking materials and equipment.
- Ensured compliance with government regulations concerning storage, handling and disposal of hazardous materials.
- Supervised a team of workers responsible for receiving, stocking, shipping and delivering supplies.
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
- Managed over $1 million worth of military equipment including military weapons, military vehicles and military aircraft.
Automated Logistical Specialist (92A)
US Army
El Paso, TX
08.2018 - 08.2022
- Managed over $1 million worth of military equipment including military weapons, military vehicles and military aircraft.
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Conducted regular physical inventories to ensure accuracy of records.
- Ensured that orders were placed in accordance with government regulations and policies.
- Utilized various software programs to monitor material status information, develop projections, and generate reports regarding supply activity.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
- Provided training and guidance to new personnel on automated logistical processes.
- Held staff meetings to share project information and address specific issues.
Education
Associate of Science - Criminal Justice
El Paso Community College
El Paso, TX05-2024
Bachelor of Science - Criminalistics And Criminal Science
Strayer University
Dallas, TXSkills
- Customer Relations
- Data Entry
- Database Management
- Supply Chain Coordination
- Positive Attitude
- Schedule Coordination
- Resource Management
- Mentoring and training
- Task Prioritization
- Attention to Detail
References
References available upon request.
Timeline
Dispatcher
Mesilla Valley Transportation
12.2023 - Current
Chat Agent
Spectrum
01.2023 - 11.2023
Automated Logistical Specialist
Technica
06.2022 - 12.2022
Automated Logistical Specialist (92A)
US Army
08.2018 - 08.2022
Associate of Science - Criminal Justice
El Paso Community College
Bachelor of Science - Criminalistics And Criminal Science
Strayer University