Alek Micklethwait
Cedar Park,TX
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at NFC Amenity Management to enhance guest experiences and resolve issues efficiently. My strong work ethic and effective problem-solving skills fostered inclusivity and respect, significantly contributing to team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Concierge
NFC Amenity Management
06.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Team Member
Cinemark Tinseltown
05.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Associate of Business Administration - Business Administration And Management
Austin Community College
Austin, TX03.2026
High School Diploma -
John B Connally High School
Austin, TX05.2023
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Guest Services
Car enthusiast and home mechanic
I have 2 miata's and a corolla hatchback that i do all the maintenance on myself. Being my personal hobby and passion.
I'm currently enrolled at ACC but as im doing self paced online classes it wont affect my work availability.
Timeline
Concierge
NFC Amenity Management
06.2022 - Current
Team Member
Cinemark Tinseltown
05.2022 - 04.2023
Associate of Business Administration - Business Administration And Management
Austin Community College
High School Diploma -
John B Connally High School