Alek Micklethwait
Austin,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at NFC Amenity Management. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in vendor interaction and reservation coordination, consistently delivering high-quality service via phone, email, and in-person, and fostering strong relationships. with proficiency in Microsoft Office applications.
Overview
4
4
years of professional experience
Work History
Concierge
NFC Amenity Management
08.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Fostered high-touch, personalized resident experiences, increasing resident satisfaction scores.
- Managed customer relationships and resolved escalated service issues with professionalism and empathy.
Team Leader
Whitewater Express Car Wash
07.2024 - 06.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Greeted customers and assessed needs to recommend suitable car wash services.
Team Member
Cinemark Theaters
06.2021 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payments for order totals.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored the entrance and exit of the venue to guarantee the safety of guests.
Education
High School Diploma -
John B. Connally High School
Pflugerville, TX06-2023
Skills
- Vendor interaction
- Reservation coordination
- Front desk support
- Telephone etiquette
- Quality assurance
- Customer service
- Attention to detail
- Excellent multitasking
- Effective problem solving
- Experienced with Microsoft Office applications
Timeline
Team Leader
Whitewater Express Car Wash
07.2024 - 06.2025
Concierge
NFC Amenity Management
08.2022 - Current
Team Member
Cinemark Theaters
06.2021 - 07.2022
High School Diploma -
John B. Connally High School
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