Alena Knatsko
Centerlight Healthcare
PFLUGERVILLE,TX
2
Languages
4
years of professional experience
Experienced Scheduling Coordinator and Program Coordinator with strong communication, organization, and attention to detail. Skilled in coordinating schedules, resolving conflicts, and maintaining accurate records to support smooth daily operations.
Work History
Scheduling Coordinator
9 Months- Coordinated patient and provider schedules to support timely care delivery across service changes.
- Monitored daily schedules for gaps, overlaps, and urgent requests requiring immediate attention.
- Communicated with patients, families, and care teams to confirm visit details and resolve conflicts.
- Updated scheduling systems with appointment changes, cancellations, and coverage adjustments.
- Entered accurate visit information and documentation into electronic scheduling records.
Sales Representative
1 Year 6 Months- Prepared accurate estimates for residential and commercial relocation requests.
- Explained pricing, scheduling, and service options to guide customer decisions.
- Assessed moving needs and matched customers with appropriate service packages.
- Coordinated follow-up communication to confirm details and maintain bookings.
Program Coordinator
1 Year 9 Months- Conducted comprehensive initial and ongoing in-home or clinical assessments to evaluate patient medical, social, and emotional needs. Developed, updated, and monitored individualized care plans.
- Supervised, scheduled, and evaluated home care technicians, aides, and support staff. Coordinated the delivery, setup, and maintenance of durable medical equipment (DME) and daily in-home services.
- Collaborated closely with physicians, registered nurses (RNs), physical therapists, social workers, and hospital discharge planners to ensure smooth transitions of care.
- Insurance & Financial Navigation: Collaborated with insurance verification teams, case managers, and billing departments to streamline patient admissions, confirm benefit coverage, and manage authorization paperwork.
- Maintained accurate, up-to-date electronic health records (EHR/EMR), progress notes, and compliance reports in strict adherence to HIPAA and state/federal health regulations.
- Acted as the primary point of contact for patients and their families, addressing inquiries, resolving complaints, providing community resource education, and facilitating crisis intervention.
Education
Bachelor of Science - Business Administration
Skills
Data entry
Problem-solving
Teamwork and collaboration
Time management skills
Attention to detail
Schedule management
Scheduling software management
Strong work ethic
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Scheduling Coordinator
Centerlight Healthcare
12.2025 - 09.2026Read More
Sales Representative
Iron Grip Movers
06.2024 - 12.2025Read More
Program Coordinator
International Health Services
09.2022 - 06.2024Read More
Belarusian State University
Bachelor of Science from Business Administration
Read More