Alena Shawano
Mount Pleasant,MI
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Mount Pleasant, Michigan
05.2022 - Current
- Monitored workflow to maintain productivity during peak hours.
- Assisted in resolving customer complaints with effective communication techniques.
- Coordinated staff schedules to optimize coverage and minimize downtime.
- Provided support during team meetings, sharing insights on operational challenges.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Collaborated with team members to improve performance and implement training updates.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Team Member
Celebration Cinema
Lansing, Michigan
05.2021 - 05.2022
- Collaborated with team to ensure efficient service during peak hours.
- Assisted in training new team members on operational procedures.
- Provided friendly customer service to enhance guest experience.
- Stocked supplies and replenished inventory to meet demand.
- Communicated effectively with team members to address issues promptly.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, MI06-2022
Some College (No Degree) - Marketing
Central Michigan University
Mount Pleasant, MISkills
- Customer complaint resolution
- Customer service
- Team collaboration
- Problem solving
- Consulting
- Resource management
- Productivity monitoring
- Leading by example
Timeline
Shift Supervisor
Starbucks
05.2022 - Current
Team Member
Celebration Cinema
05.2021 - 05.2022
High School Diploma -
Mount Pleasant High School
Some College (No Degree) - Marketing
Central Michigan University