Alesha Josue
Bend
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
20
20
years of professional experience
Work History
General Manager
Ballers & Brews
Bend
07.2025 - Current
- Developed and implemented employee training programs for service excellence.
- Managed inventory control and supplier relationships for beverage procurement.
- Ensured compliance with health and safety regulations throughout the establishment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
Community Engagement Coordinator
J Bar J Youth Services
Bend
02.2025 - 07.2025
- Facilitated community outreach programs to engage diverse youth populations.
- Developed partnerships with local organizations to promote community events and resources.
- Conducted surveys to gather feedback on community needs and program effectiveness.
- Assisted in planning fundraising events to support organizational goals and services.
- Prepared reports on outcomes from community engagement initiatives as well as recommendations for future action items.
- Maintained up-to-date records regarding contacts, resources, materials related to all aspects of public engagement work.
- Responded promptly to inquiries regarding our organization's services or programs from members of the public.
Early Childhood Director
New Hope Church
09.2021 - 02.2025
- Create programs and develop curriculum for kids ages kindergarten and under
- Oversaw Sunday programs for over 100 children, ensuring engaging and safe learning environments.
- Managed 27 volunteers and 7 paid staff to enhance program delivery and support for children.
- Supervised staff members in order to ensure quality care was provided at all times.
- Trained volunteers and staff members in classroom management techniques and curriculum implementation
- Develop policies and procedures related to classroom management, safety protocols, discipline strategies.
- Communicated regularly with parents to provide updates on child's progress and address concerns, fostering strong home-school connections.
- Managed financial resources allocated towards the early childhood program including budgeting
- Work with a team to produce four community outreach events yearly reaching over 3000 Deschutes county residents in a single event.
NW Territory Manager Central Oregon
Young's Market Co
Bend
07.2014 - 07.2017
- Developed relationships with over 15 different suppliers across the country.
- Met above average standards from dedicated supplier demands to win trips and product goods
- Educated on all Oregon state liquor laws.
- Managed and serviced 12 off-premise liquor stores, building displays in key customer flow areas, product placement, and resetting the shelves to provide higher sales and visibility of brands.
- Developed relationships with key customers, resulting in increased customer loyalty and satisfaction.
- Analyzed sales data to identify areas for improvement, develop strategies, and set achievable goals.
- Propelled customer satisfaction by responding promptly and appropriately to problems, concerns, or needs.
- Maintained up-to-date knowledge of product features and benefits as well as competitor offerings.
- Successfully developed and implemented sales plans to increase market share in assigned territory.
Food and Beverage Manager
Athletic Club of Bend
09.2012 - 07.2014
- Manage daily opening and closing operations of a full service restaurant, bar and bistro café
- In the first two months after rehire saved the food and beverage program over $18,000 by cutting back ordering and getting inventory under control, plus scheduling correctly for labor control and pricing pour cost to make profit
- Planned, executed and managed all aspects of food and beverage service for Peak Summer Nights concert series
- Extensive wine knowledge
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
- Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
- Oversaw the hiring process for all Food and Beverage personnel, including interviewing applicants, conducting background checks, and onboarding new hires.
- Trained staff on proper sanitation procedures to ensure a safe work environment.
- Organized promotional activities such as wine dinners, discount evenings to generate business
- Managed employee work schedule, keeping daily shifts properly staffed.
- Developed training programs for waitstaff on topics such as wine knowledge and table etiquette.
- Developed and maintained an efficient inventory system for food, beverage, and supplies.
- Provided assistance to employees during busy hours to deliver quality service to customers.
- Collaborated with chefs to develop new recipes and menu items based on customer feedback.
- Coordinated all on site events from start to finish including menu selection, ordering supplies, and supervising setup and service staff.
Food and Beverage Manager
Athletic Club of Bend
05.2008 - 02.2010
- Managed staff of 20 during off season and up to 40 in peak season
- Planned, executed and managed all aspects of food and beverage for Clear Summer Nights concert series
- Worked on marketing and advertising during the 'crash' to maintain regular customer base and relations
- Started wine education evenings with food and wine pairings
- Completed paperwork detailing inventory, sales records, and employee performance.
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
- Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
- Trained staff on proper sanitation procedures to ensure a safe work environment.
- Managed employee work schedule, keeping daily shifts properly staffed.
- Coordinated on site events from start to finish including menu selection, ordering supplies, and supervising setup and service staff.
- Reported broken equipment, payroll problems and large-scale issues to supervisors, improving restaurant operations.
Assistant Manager of Operations
McGrath's Fish House
05.2006 - 05.2008
- Supervised day-to-day operations of multiple departments simultaneously.
- Facilitated training sessions for front-of-house and back-of-house staff, improving service quality and operational efficiency.
- Created and implemented safety program for staff, that was adapted and used in all restaurants across 4 states
- Ensured compliance with company and State safety regulations.
- Established process controls and reviewed operations, identifying and eliminating inefficiencies to streamline workflows.
- Assisted in the development of budgets for each department within the organization.
- Daily accounting with sales exceeding $15,000
Education
ONE YEAR CERTIFICATE - Hospitality Management
Cascade Culinary Institute
Bend, OR06-2005
ASSOCIATE OF ARTS -
Lane Community College
Eugene, OR06-2001
HIGH SCHOOL DIPLOMA -
Henry D. Sheldon High School
Eugene, OR06-1999
Skills
- Operational management
- Staff management
- Operational leadership
- Strategic planning
- Employee training
- Inventory management
- Customer relationship management
- Sales analysis
- Team collaboration
- Multitasking Abilities
Volunteer Experience
Small Group Leader for Sophomore Girls, New Hope Church, I started with these young ladies when they were in 7th grade. We meet weekly to spend quality time together. Sometimes our time is spent being silly and others we are walking through the challenges these young women face in High School., 02/22, Present
Timeline
General Manager
Ballers & Brews
07.2025 - Current
Community Engagement Coordinator
J Bar J Youth Services
02.2025 - 07.2025
Early Childhood Director
New Hope Church
09.2021 - 02.2025
NW Territory Manager Central Oregon
Young's Market Co
07.2014 - 07.2017
Food and Beverage Manager
Athletic Club of Bend
09.2012 - 07.2014
Food and Beverage Manager
Athletic Club of Bend
05.2008 - 02.2010
Assistant Manager of Operations
McGrath's Fish House
05.2006 - 05.2008
ONE YEAR CERTIFICATE - Hospitality Management
Cascade Culinary Institute
ASSOCIATE OF ARTS -
Lane Community College
HIGH SCHOOL DIPLOMA -
Henry D. Sheldon High School