Alessandra G. Escajadillo
Ardmore,PA
Summary
Detail-oriented and driven aspiring product developer with hands-on experience in the beauty industry as a Front Desk Coordinator at a high-end salon and spa. Proven track record of enhancing customer satisfaction through exceptional organization, time management, and problem-solving skills. Leveraged cosmetic formulation knowledge to streamline operations and build client loyalty, contributing to a notable increase in repeat business. Adept at thriving in fast-paced, collaborative environments, and passionate about beauty innovation and consumer-focused product development.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Nicholas Sebastian Salon & Spa
Newtown Square, PA
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Assisted in the development of new operational procedures aimed at improving front desk efficiency.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
K18 Research and Aesthetics Intern
Nicholas Sebastian Salon & Spa
Newtown Square, PA
08.2023 - 12.2023
- Learned about hair treatments and skin products used on clients through sales rep education or access to esthetician Jan Marini professional site.
- Interviewed stylists on their experience with K18 molecular repair products.
- Assisted in planning and execution of company spa event on Geneo Glo2 Facial, resulting in increased employee engagement and satisfaction.
- Obtained online K18 certification to perform treatment and observe its effects for my own research purposes.
- Conducted research on K18 molecular repair products, leading to efficiency and accessibility for stylists to read some scientific findings regarding products they use on clients.
Pharmacy Technician
Parvin's Pharmacy
Bryn Mawr, PA
12.2020 - 05.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Master of Science - Cosmetic Science
University of Cincinnati
Cincinnati, OH12.2026
Bachelor - Health Science
Thomas Jefferson University
Philadelphia, PA12.2023
Skills
- Problem Solving
- Time management
- Customer Service Management
- Consumer insight analysis
- Cosmetic formulation knowledge
- Regulatory Awareness
Timeline
K18 Research and Aesthetics Intern
Nicholas Sebastian Salon & Spa
08.2023 - 12.2023
Front Desk Coordinator
Nicholas Sebastian Salon & Spa
05.2022 - Current
Pharmacy Technician
Parvin's Pharmacy
12.2020 - 05.2022
Master of Science - Cosmetic Science
University of Cincinnati
Bachelor - Health Science
Thomas Jefferson University
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