Alessia Plange
Middletown,DE
Summary
Motivated Server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Applebee's Grill + Bar
08.2021 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Tom Foolery's Restaurant & Bar
09.2021 - 05.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Crew Member
Dunkin Donuts
05.2019 - 08.2022
- Fulfilling orders
- Supervision of staff members
- Training new staff members
- Utilizing organizational skills in cleaning, restocking, and inventory
- Operated cash drawer maintenance and skills in receiving and processing cash transactions.
Education
High School Diploma -
Delaware Technical Community College
Dover, DE2026
Allied Health -
Appoquinimink High School
06.2021
Pre-Licensing for Real Estate Certification -
Tri-State Real Estate Learning Center
03.2021
Skills
- Sales expertise
- Order Accuracy
- Suggestive Selling
- Allergy awareness
- Reliability
- Problem-solving aptitude
- Hospitality best practices
- Adaptable and Flexible
Coursework
- Tri-State Real Estate Learning Center, Real Estate Sales Pre-Licensing Course, 01/11/2021 - 03/05/2021, #81420201
- Allied Health/High School, CPR trained, First Aid trained, HIPAA knowledgeable, ASL (American Sign Language) knowledgeable
Additional References
Additional references are available upon request.
References
- Susan Niziolek, susanniziolek@gmail.com, Tri-State Real Estate Learning Center, LLC
- Michiel Perrault, (302) 241-7402, Current Employer
Extracurricular Activities
Winter and Spring Track & Field 2014-2021 AHS Fall Field Hockey 2018 AHS Field Hockey manager 2019 HOSA member and competitor 2019-2021 National Honor Society Member 2016-2021 Part-time associate 2019-2021 Participation in volunteerism 2013-2021 Black Student Union Member 2019-2021
Certification
- ABC Certification - September 2021- Current
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
ASL
Professional Working
Timeline
Host
Tom Foolery's Restaurant & Bar
09.2021 - 05.2022
Server
Applebee's Grill + Bar
08.2021 - Current
Crew Member
Dunkin Donuts
05.2019 - 08.2022
High School Diploma -
Delaware Technical Community College
Allied Health -
Appoquinimink High School
Pre-Licensing for Real Estate Certification -
Tri-State Real Estate Learning Center