Alex Ganxhi
Raleigh,NC
Summary
Amiable Engineering Intern talented at communicating with technical colleagues and non-technical customers alike. Excelled in complex problem-solving and demonstrated exceptional communication skills, leading to significant improvements in service delivery and client retention. Skilled in both customer service and physical tasks, showcasing a balanced blend of hard and soft skills without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
12.2022 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Mover
Undergrads Moving
10.2021 - Current
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
Bagger
Harris Teeter
05.2020 - 05.2022
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
Education
Bachelor of Science - Mechanical Engineering
North Carolina State University
Raleigh, NC05.2026
Skills
- Complex Problem-Solving
- Decision-making skills
- Time Management
- Team Collaboration
- Physical Fitness
- Strong Communication Skills
- Complaint Handling
- Customer service background
Languages
Albanian
Native or Bilingual
Timeline
Service Advocate
Target
12.2022 - Current
Mover
Undergrads Moving
10.2021 - Current
Bagger
Harris Teeter
05.2020 - 05.2022
Bachelor of Science - Mechanical Engineering
North Carolina State University